Receptionist

Receptionist

Position Summary

Forrest Solutions delivers onsite outsourced solutions built on proven best practices for managing non-core business functions.

The Receptionist plays an essential role in creating a welcoming, hospitality-driven environment within our client's office. This individual serves as the face of the workplace, delivering a seamless, high-touch customer experience to guests, visitors, and employees.

The ideal candidate is organized, proactive, and service-oriented, with the ability to manage multiple priorities while maintaining professionalism and attention to detail. This role ensures front desk operations run smoothly, the workspace remains in optimal condition, and all client interactions reflect excellence.

Pay Rate: Up to $36.06 per hour

Schedule: Monday - Friday
• 8:00 AM - 5:00 PM
• 9:00 AM - 6:00 PM

Key Responsibilities

Account Management

• Run daily setup worksheet reports
• Prepare weekly event sheets
• Generate weekly and monthly room usage reports
• Communicate event-related details with IT, Facilities, Meeting Support, and Catering teams

Workplace Experience (WPX) - Daily Operations

• Conduct routine floor tours to ensure a clean, professional, and well-maintained environment
• Respond promptly and professionally to questions, concerns, and service requests
• Greet all guests warmly and proactively, stepping from behind the desk when appropriate
• Support the client's hoteling and mobile workplace initiatives
• Monitor room occupancy and release unused meeting spaces as needed
• Submit maintenance tickets and report facility issues (e.g., lighting, furniture, carpeting)

Workplace Experience (WPX) - Value-Added Services

• Deliver an exceptional, memorable customer experience
• Coordinate concierge-style services such as gift purchases, ticket arrangements, dry cleaning, and related requests
• Serve as a brand ambassador in all interactions

Meeting & Event Support

• Confirm meeting requirements prior to scheduled events
• Provide real-time support for meetings across office floors
• Monitor room schedules, attendance, and no-shows
• Coordinate catering and logistics with Executive Assistants and the Centralized Space Management Team
• Ensure work areas are properly opened and closed each day

Reception Operations

• Welcome visitors and employees with professionalism and efficiency
• Manage visitor registration within building systems
• Partner with lobby security to ensure seamless building access
• Answer and route incoming calls, including internal hotlines
• Assist with urgent guest needs (e.g., Wi-Fi access, room codes)
• Issue visitor badges in accordance with security procedures

Communication & Follow-Up

• Serve as an information liaison to management
• Follow up with clients to ensure service satisfaction and issue resolution

Training & Development

• Complete required training modules (e.g., Cornerstone)
• Participate in ongoing development initiatives

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Minimum of 1 year of experience in hospitality, reception, or a client-facing role
• Proficiency in Microsoft Office Suite
• Strong customer service and problem-solving skills
• Ability to handle confidential information with discretion
• Professional presence with strong interpersonal skills
• Ability to collaborate effectively within a team environment

Core Competencies

• Client-first mindset
• Strong attention to detail and accuracy
• Ability to multitask in a fast-paced, high-energy environment
• Sound judgment and decision-making within scope of role
• Excellent verbal and written communication skills
• Adaptability and flexibility
• Comfort using workplace technology and systems

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.

internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.