Tres Arcos General Manager

Job Description

Job Description

Position Description: “You are not here to manage a restaurant. You are here to build a team, own a culture, and deliver an experience that makes Tres Arcos the reason people come back to Mexico Ceaty again and again. The food is exceptional. The space is stunning. Now bring the people.”
DO YOU GWC THIS ROLE? (GET IT · WANT IT · CAPACITY TO DO IT)
THE LMA FRAMEWORK — HOW YOU LEAD AT TRES ARCOSEOS Principle: At Mexico Ceaty, we operate on the belief that great leaders Lead, Manage, and Hold Accountable. All three. Not one or two. If you excel at one and avoid the others, this is not the right seat for you. The right leader for this role does all three with equal conviction.
PRE-OPENING PRIORITIES — YOUR FIRST 90 DAYS
WHAT YOU OWN — ONGOING RESPONSIBILITIES
Own the full guest experience at Tres Arcos from open to close — dining room, bar, and private diningBuild, train, and develop the entire Tres Arcos FOH team using the EOS/LMA frameworkManage daily labor scheduling to hit labor cost targets while maintaining service qualityExecute pre-shift meetings every service — team is informed, aligned, and energized before every shiftPartner with the Kitchen Manager on menu knowledge, ticket times, and FOH/BOH communicationDrive private dining and event revenue — own the relationship with Triple Seat and the events teamMonitor and respond to all guest feedback: on-site, online reviews, and direct communicationMaintain full compliance with TABC regulations, food safety standards, and all Texas ABC requirementsConduct weekly one-on-ones with Shift Leads and direct reports using the EOS cadenceOwn the Tres Arcos P&L: food cost, beverage cost, labor, and controllable expensesParticipate in Mexico Ceaty leadership meetings and contribute to venue-wide operationsManage inventory, ordering, and vendor relationships for FOH supplies and beverage programWHAT THIS ROLE IS NOT
A manager who runs shifts and calls it leadership — this role requires vision, not just executionSomeone who avoids the P&L because ‘that’s above my pay grade’ — you own the numbersA leader who skips the hard conversations and hopes performance problems self-correctSomeone who needs to be the best server in the room — your job is to make your team the best in the roomA General Manager who operates in isolation from the broader Mexico Ceaty venue teamWHAT YOU BRING TO THIS ROLE
5+ years of full-service restaurant management experience, with at least 2 years as a General Manager or Senior ManagerProven track record leading high-volume, full-service dining rooms — $3M+ annual revenue preferredExperience with fine dining or elevated casual concepts; SATX-MX or Mexican cuisine knowledge strongly preferredDemonstrated ability to build and develop teams from scratch — opening experience is a significant advantageP&L fluency: you can read a profit and loss statement, identify opportunities, and act on themExperience with Toast POS, 7shifts (or comparable scheduling platforms), and Triple Seat (or comparable events CRM) preferredTABC certification required or willingness to obtain before openingBilingual (English/Spanish) strongly preferred given the River Walk guest mix and team compositionA genuine belief in the EOS model: Leads, Manages, and Holds Accountable — all three, every dayWHAT WINNING LOOKS LIKE IN THIS ROLE
Tres Arcos achieves its revenue and cover targets in the first 90 days of operationYour team knows the menu, loves the concept, and delivers a consistent 5-star experience without you in the roomZero unresolved guest complaints — every issue is caught, owned, and resolved before the guest leavesYour Shift Leads are developing into future managers because of how you’ve invested in themThe P&L is clean: labor is on target, costs are controlled, and Private Dining is generating incremental revenueMexico Ceaty leadership trusts Tres Arcos to run at the standard — and it does, every single shiftTres Arcos becomes the anchor that elevates the entire Mexico Ceaty guest experience

Additional Information: COMPANY OVERVIEW
Mexico Ceaty is a dynamic new concept offering a unique dining experience that combines innovative cuisine, exceptional service, and a vibrant atmosphere. We pride ourselves on our premium hospitality standards, attention to detail, and commitment to providing an unforgettable experience to our guests.
Mexico Ceaty is an equal opportunity employer and values diversity in its workforce. We encourage all qualified candidates to apply.
ABOUT TRES ARCOS
Tres Arcos is the signature full-service restaurant at Mexico Ceaty — a 975 sq ft dining room anchored by a 1,520 sq ft bar and a dedicated 829 sq ft private dining room. The concept celebrates SATX-MX cuisine — the bold, eclectic flavors of Texas and Mexico unified by San Antonio’s creative flair. From Wagyu fajitas to inventive takes on enchiladas, Tres Arcos is designed to be the premier full-service dining destination on the San Antonio River Walk. It is not just a restaurant within Mexico Ceaty — it is the standard-bearer for the entire venue.
Mexico Ceaty sits inside Shops at Rivercenter, the second most visited destination in Texas after The Alamo, with over 12 million annual visitors. As the General Manager of Tres Arcos, you are leading the most visible full-service concept on the San Antonio River Walk.