Lead Medical Support Assistant

Job TitleVA Careers - Medical Support AssistantDutiesDuties include, but are not limited to, the following:Assuring administrative coverage of all areas of responsibility within PBS Contact CenterConducting ongoing reviews to ensure quality of workEnsuring accurate and timely scheduling of appointmentsProviding guidance to staff members to include changes in policies and procedures, disturbing and balancing workloadOrienting and providing on the job training for new and current employeesEnsuring all training requirements are metOrganizing the work structure of assigned areasActing as liaison between MSAs and other staff in order to resolve day to day conflictsAssists in collaboration of an interdisciplinary coordinated care delivery model and performs all related dutiesWork Schedule: 8:00 am - 4:30 pm, Monday - FridayTelework: Available, Ad-Hoc as determined by the agency policy.Virtual: This is not a virtual position.Functional Statement #: 91465-ARelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized