Clinic Services Representative II

Clinic Services Representative II

Recruitment/Posting Title - Clinic Services Representative II

Job Category - Staff & Executive - Healthcare - Administrative Services

Department - RWJ - Surgery General

Overview - New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers UniversityNew Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and six centers and institutes that focus on cancer treatment and research, neuroscience, clinical and translational research, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state including New Brunswick, Piscataway, Newark, Scotch Plains, Somerset, Blackwood, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary - Rutgers, The State University of New Jersey, is seeking a Clinic Services Representative II for the department of Surgery at the Robert Wood Johnson Medical School. The RWJMG Clinical Services Representative II performs administrative tasks as assigned to support effective and efficient office operations. Among the key duties of this position are the following: Answers the telephone with a pleasant demeanor, always identifying self, and location. Competently performs the following financial functions based on assignment: Scheduling, pre-registration, recording patient arrival, administering financial and HIPAA paperwork, obtaining necessary signatures, receiving referral and pre-certification numbers; performs online insurance verification to assist patient with their payment options. Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements. Maintains computer databases entering changes in demographic, insurance, and other information as required. Collects co pays, and posts in the financial system; administers receipts and prepares necessary paperwork for later reconciliation of the batch transactions. Processes, researches and answers any verbal or written routine patient billing inquiries in a timely manner. Refers more complex inquiries to appropriate individual or area in accordance with established policies and procedures.

FLSA - Nonexempt

Grade - 177

Salary Details

Minimum Salary - 27.290

Mid Range Salary - 27.790

Maximum Salary - 28.620

Offer Information - The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits - Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs

Position Status - Full Time

Working Hours

Standard Hours - 35.00

Daily Work Shift

Work Arrangement - This position requires a fully on-site work arrangement.

Union Description - Teamsters 97

Payroll Designation - PeopleSoft

Seniority Unit

Terms of Appointment - Staff - 12 month

Position Pension Eligibility - PERS

Qualifications

Minimum Education and Experience - Two (2) years of progressively responsible clerical experience required, preferably in a physician office or other medical setting. Prior experience accessing and retrieving information from computer database required.

Certifications/Licenses

Required Knowledge, Skills, and Abilities - Ability to understand and follow oral and written instructions required. Strong oral and written communications skills required. Ability to work in stressful environment while maintaining a professional demeanor and customer service orientation required.

Preferred Qualifications - Familiarity with billing and collections software preferred. Prior experience in billing and collections or other business oriented processes preferred. Familiarity with medical terminology desirable.

Equipment Utilized

Physical Demands and Work Environment - Physical Demands: Position requires standing, walking, sitting, use of the hands to finger, handle or feel, talk and hear 2/3 of the time, reach with hands and arms over 1/3 of the time, stoop, kneel, crouch or crawl under 1/3 of the time. Position requires lifting 1/3 of the time up to 10 pounds, and under 1/3 of the time up to 25 pounds. Work Environment: Moderate noise environment with some exposure (less than 1/3 of the time) to blood borne pathogens requiring the use of personal protective equipment; some potential exposure (less than 1/3 of the time) to hazardous waste.

Special Conditions