Pharmacy Customer Service Associate

$17 - $19 per hour

Walgreens

Manlius, NY

Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and/or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.

Training & Personal Development

Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

Basic Qualifications

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
Prefer good computer skills.
Prefer the knowledge of store inventory control.
Prefer PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $17 - $19 / Hourly

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Pharmacy Customer Service Associate in Manlius, NY vacancy

Sales Coordinator Remote
$69k
...to help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance...
Suggested
Remote job
Work from home
Flexible hours
HMG Careers
Minoa, NY
7 days ago
Store Security Specialist
$300k
...are committed to keeping our customers and employees safe. Our security... ...store while keeping customer service top of mind! What You'll... ...food preparation, stocking, pharmacy, perishable, culinary, and overnight... ...now hiring for Grocery Store Associates, Cooks, Pharmacy Technicians,...
Suggested
Full time
Part time
Traineeship
Internship
Summer internship
Work at office
Local area
Immediate start
Worldwide
Home office
Relocation package
Flexible hours
Shift work
Night shift
Wegmans Food Markets
East Syracuse, NY
1 day ago
Front Desk Agent - The Craftsman Inn
...Job Title Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Agent to join our team at The Craftsman... ...Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! ~ Multiple Health Insurance and Life Insurance...
Suggested
Daily paid
Work at office
Immediate start
Flexible hours
Schulte
Fayetteville, NY
1 day ago
Senior Living Sales Consultant
...you become part of a close-knit, servant-hearted community guided by our Core Values: Respect, Honesty, Kindness & Compassion, and Service Excellence. Together, we work toward four essential goals that guide our success: Happy Employees Happy Residents Full...
Suggested
Full time
Temporary work
Work at office
Weekend work
Afternoon shift
Resort Lifestyle Communities
Fayetteville, NY
12 hours ago
Member Service Representative - Part Time
...you. General Functions: Under the direction of the Member Services Coordinator, the Membership Service Representative is... ...Prefer a minimum of one year or more experience working in customer service field. Qualifications: High degree of human relation...
Suggested
Part time
Work at office
Shift work
YMCA of Central New York
Fayetteville, NY
1 day ago
2nd Shift Office Clerk
$19 - $20 per hour
...owned distribution company based in Syracuse, NY, serving retail customers across the northeastern United States. The River Valley family... ...works closely with the Warehouse, Transportation and Customer Service departments to provide administrative support for outbound scheduling...
Hourly pay
Full time
Work at office
Shift work
Weekend work
Afternoon shift
River Valley Foods
Syracuse, NY
11 days ago
Sales Coordinator
$21 - $22 per hour
...determined after careful consideration of multiple factors such as relevant skills, years of experience and education. KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage...
Hourly pay
Minimum wage
Work at office
Local area
KPH Healthcare Services, Inc.
East Syracuse, NY
12 hours ago
Part Time Customer Service Associate
$17 per hour
...Part Time Customer Service Associate The Part Time Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible...
Part time
Immediate start
Shift work
Hertz
Syracuse, NY
28 days ago
Retail Sales Associate
$16.5 - $17 per hour
...you’re joining a team of difference-makers. Our promise to our customers is simple: Every Day You Get Our Best. And because it all starts... ...to make people’s day brighter by providing incredible service. Bring your passion for food and for people, and we’ll help you...
Part time
Immediate start
Wegmans
Fayetteville, NY
3 days ago
Regional Sales Coordinator
$57k - $75k
...management of KPIs and asset utilization metrics Works with key customer personnel to collect and process Purchase Orders and promote... ...within the department ~ Bachelor's Degree preferred, Associate Degree (A.A) or equivalent from two-year college or technical...
Full time
Work from home
Home office
Flexible hours
Night shift
Zimmer Biomet
Syracuse, NY
4 days ago
Retail Sales Associate-Towne Center at Fayetteville
...focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent.... ...more fully. Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so...
Weekly pay
Daily paid
Temporary work
Part time
Work from home
Shift work
Weekend work
Afternoon shift
Bath & Body Works
Fayetteville, NY
1 day ago
Office Assistant 1 (Stores/Mail), SG006
$36.23k
...faxed or hand delivered requisitions sheets. Critical station and kit supply assembly, verification and delivery. Will provide customer service response to telephone requests for product information and product requests. Will complete documentation for return, stock-...
Work at office
Monday to Friday
Weekend work
SUNY Upstate Medical University
Syracuse, NY
12 hours ago
Office Assistant 1
$7,246 per month
...based on a 40 hour work week. Every other Saturday and Sunday 8am - 4:30pm Message to Applicants: The NYS Department of Civil Service has expanded the NY HELPS Program. During this program, the NYS Civil Service Exam requirements are suspended for the Office...
Permanent employment
Work at office
Weekend work
SUNY Upstate Medical University
Syracuse, NY
12 hours ago
Office Assistant 1
$17.35 per hour
...With a wide range of opportunities spanning from environmental science to economic development, you can find your niche in public service and grow both professionally and personally. Embrace the chance to join our team, and you'll not only reap a fulfilling career but...
Hourly pay
Temporary work
Part time
For contractors
Work at office
Monday to Friday
New York State Department of Agriculture and Markets
Syracuse, NY
4 days ago
Office Assistant 1, NS
$17.35 per hour
...the efforts of the Department, industry, associations, and private businesses in the... ...opportunities, you can find your niche in public service and grow both professionally and... ...individuals with a passion for serving customers. The preferred candidates will have strong...
Full time
Temporary work
Summer work
Work at office
Monday to Friday
New York State Department of Agriculture and Markets
Syracuse, NY
3 days ago
Customer Service & Inside Sales Representative
...Job Description Job Description SealMaster is hiring a motivated Customer Service & Inside Sales Representative to join our team. This is not a desk-only customer service job. You will work directly with contractors, business owners, and pavement maintenance...
For contractors
Immediate start
SealMaster WNY and CNY
Syracuse, NY
22 days ago
Office Assistant
$18 - $22 per hour
...ideal for someone who thrives in a fast-paced environment and enjoys coordinating schedules, materials, and customer communication to keep projects and service operations running smoothly. Responsibilities: Receive and address customer service calls Schedule service...
Hourly pay
Full time
Work at office
Comfort Windows
Syracuse, NY
1 day ago
Medical Office Clerk - Tri-Valley Canastota
$16 - $18 per hour
...patients following medical practice procedures, responsible for coordinating, verifying, distributing, and managing all billable services to patients, and assure exceptional patient experiences both safely and efficiently. This position is scheduled Monday - Friday, 8...
Hourly pay
Full time
Work at office
Monday to Friday
Shift work
Oneida Health
Canastota, NY
1 day ago
Office Assistant 2 (Calculations)
$9k - $42.64k
...Job Summary: Under the general guidance of the Financial Services Management Team, the Payer Collection Clerk independently reviews open hospital accounts to ensure they have been billed in accordance with appropriate Federal, State, third party payor and Financial...
Permanent employment
Work at office
Monday to Friday
Upstate University Hospital
Syracuse, NY
12 hours ago
Office Assistant 1 (NY HELPS), Hutchings Psychiatric Center, HR Office,
$36.23k - $44.83k
...Office, P27204 Occupational Category Clerical, Secretarial, Office Aide Salary Grade 06 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $36232 to $44828 Annually Employment Type Full-Time Appointment Type Contingent Permanent...
Permanent employment
Full time
Work at office
Remote work
Afternoon shift
1 day per week
New York State Civil Service
Syracuse, NY
3 days ago
Office Assistant 1 (Keyboarding)
$36.23k
...Schedule based on a 40 hour work week. Monday- Friday, 7:00 AM- 3:30 PM Message to Applicants: **The NYS Department of Civil Service has expanded the NY HELPS Program. During this program, the NYS Civil Service Exam requirements are suspended for the Office Assistant...
Permanent employment
Work at office
Monday to Friday
Upstate University Hospital
Syracuse, NY
12 hours ago
Office Administrator
...Office Administrator Job Duties: Supports company operations by maintaining office systems and supervising staff.Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing...
Work at office
TradeJobsWorkForce
Syracuse, NY
3 days ago
Office Assistant 2 - Stores/Mail, (NY HELPS), Hutchings Psychiatric Center,
$42.64k - $52.41k
...Center, P27208 Occupational Category Clerical, Secretarial, Office Aide Salary Grade 09 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $42641 to $52413 Annually Employment Type Full-Time Appointment Type Permanent...
Permanent employment
Full time
Work at office
Remote work
New York State Civil Service
Syracuse, NY
3 days ago
Front Desk Agent
...Ability to work well in stressful situations Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential...
Live in
Flexible hours
Shift work
Night shift
Island Hospitality Management
Syracuse, NY
24 days ago
Afternoon Receptionist
$15 per hour
...greeting guests, answering phones, taking payments, bookkeeping, scheduling management, and staff leadership. Experience in customer service, organizational and computer skills, and employee management preferred. Prior job as administrative assistant or related...
Hourly pay
Monday to Friday
Flexible hours
Day shift
Little Lukes Preschool and Childcare Center
East Syracuse, NY
22 days ago
Receptionist
...system and manage a high volume of inbound calls. • Strong verbal communication skills with a detail-oriented and friendly customer service approach. • Solid organizational skills and attention to detail when handling mail, messages, and routine office tasks. •...
Permanent employment
Contract work
Part time
Work at office
Robert Half
East Syracuse, NY
16 days ago
Receptionist
$19 per hour
Job Description Job Description We are seeking a Temporary Receptionist to support a busy office. Qualified candidate will be detail-oriented with strong communication and computer skills. Job Duties: Scheduling appointments Answering incoming phone calls...
Hourly pay
Temporary work
Work at office
Staffworks
Syracuse, NY
9 days ago
Office Assistant 1 (Keyboarding), SG006
$36.23k
...copier, printers, etc; Performs data entry of received goods and services for Upstate Medical University and Research Foundation;... ...forwarded to accounts payable and Campus purchasing; Provide general customer service to departments, labs, Nursing and clinical services and...
Permanent employment
Temporary work
Work at office
Monday to Friday
Upstate University Hospital
Syracuse, NY
12 hours ago
Office Assistant 2
$42.64k
...Qualifications: For consideration for this title, you must meet one of the following minimum qualifications: NYS Department of Civil Service Eligible list or eligible for transfer Or Promotional: Must be a qualified employee of New York State and have had one...
Permanent employment
Work at office
Monday to Friday
Day shift
SUNY Upstate Medical University
Syracuse, NY
12 hours ago
Office Clerk
$14 - $17 per hour
...to: Answering calls/emails and enter into the database all customer orders Work closely with other departments Communicate effectively... ...and promotional trends and potential for new products and services Continuously improve through feedback Job Type: Full-time...
Full time
Work at office
TradeJobsWorkforce
Syracuse, NY
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Pharmacy Customer Service Associate. Be the first to apply!