Senior Account Manager

Senior Account ManagerAt Luxer One, we're committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers. The Luxer One Commercial division is seeking an enthusiastic, driven, customer-centric Senior Account Manager to join our growing team! Our Account Managers oversee the client's experience as they use our locker systems and ensure their needs are met on time. If you are a highly-motivated, tech-savvy, self-starter seeking a critically important role in a fast-paced environment, then you've come to the right place.WHAT YOU'LL DO:Proactively manage the client relationship and ensure the locker system continues to meet their ongoing needsDevelop a strong knowledge base of the locker system to be able to support our clientsCollaborate with Marketing on the production of Customer Case Studies which can be used as a sales enablement toolCollaborate with internal teams to address escalated customer service inquiries and opportunities for growthAssist the Project Management team with stalled clients to encourage immediate use of the systemAnalyze utilization data and targeting customers with high utilization for expansion opportunitiesProvide valuable customer feedback to the Product Development teams to ensure we provide customers with a product that meets their needsTake on special projects to assist in the growth and development of the companyRequirements At A Minimum You Should Have:Bachelor's Degree preferred, or equivalent work experience5+ years customer service or account management experience in a fast-paced environmentA confident phone presence and effective email communicationPrevious experience with Zoho or other CRMProficiency with Mac or Apple productsOUR CORE VALUESEvery team member is expected to embody and champion our core values:Do The Right ThingBe Customer ObsessedRespond RapidlyTake Pride and OwnershipBe Solutions DrivenBenefitsYou'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow. As "Luxens," we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees. We're there for you - 401k with matching, generous PTO, flexible work arrangements, and excellent medical, dental, and vision - we've got you covered!EQUAL OPPORTUNITY EMPLOYERLuxer One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.