Service Delivery Coordinator

Description

Join Esquire as a Coordinator Service Delivery a front-line role where youll ensure every interaction leaves a lasting positive impression on clients while supporting the seamless coordination of legal proceedings.

Why Choose Esquire

Esquire is a leader in legal support services known for innovation professionalism and delivering exceptional quality. As part of our team youll receive comprehensive training competitive benefits and the opportunity to grow within a people-first culture. At Esquire we are focused on Getting it Right for our clients our partners and our employees. We understand that the client experience begins with us and were committed to empowering our teams to continually innovate and earn clients for life.

About the Role

As a Coordinator Service Delivery you are the voice face and operational engine of the client journey. Whether its managing scheduling requests greeting guests or ensuring technology runs smoothly youll play a pivotal role in delivering service excellence and creating clients for life.

Key Responsibilities

Client Experience & Communication

• Handle incoming client calls and respond to service tickets with urgency and professionalism
• Manage scheduling confirmations and client care requests via EsquireConnect and internal systems
• Respond to client emails in a timely proactive manner to exceed expectations
• Welcome and support clients in-office ensuring a polished and professional experience

Operational Support

• Coordinate technology setup and provide client/reporter support for Zoom Webex eLitigate Remote Reporter and other platforms
• Monitor and maintain office environment including refreshments cleanliness and tech readiness
• Assist with exhibit coordination including document scanning copying and retrieval
• Coordinate with building management or maintenance as needed

Team Collaboration & Execution

• Partner across teams to resolve client issues and ensure job success
• Meet productivity accuracy and quality objectives while maintaining attention to detail
• Follow all standard operating procedures and contribute to continuous improvement

What Youll Need

• Skills: High emotional intelligence strong verbal and written communication organization and multitasking under pressure
• Experience: Previous experience in a customer service-focused role; legal or scheduling experience is a plus
• Technical: Comfortable using Microsoft Office Suite and open to learning Esquires internal platforms; experience with NetSuite a plus
• Education: High school diploma or GED equivalent
• Attributes: Proactive empathetic dependable and detail-oriented with a passion for excellence

What Success Looks Like

• High client satisfaction and retention
• Strong KPI scores in service delivery accuracy and responsiveness
• Smooth execution of deposition logistics and technology
• Positive feedback from internal and external stakeholders

Work Environment

This is a dynamic office-based role with regular interaction across teams and with clients. You may also serve as the first point of contact in offices without reception staffrepresenting Esquires professionalism and warmth from the moment a client walks in.

Ready to bring your precision and pride in quality to a team thats getting it right

Apply now and be the reason our clients keep coming back.

Equal Opportunity & Accommodations:

Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.

Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws including but not limited to the California Fair Chance Act the Los Angeles Fair Chance Initiative for Hiring Ordinance and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request reasonable accommodation. You can submit your request to .

REQUIRED KNOWLEDGE SKILLS OR ABILITIES:

• Skill with demonstrating high emotional intelligence
• Ability to deliver exceptional client care with passion
• Proactivity and responsiveness
• Ability to work under pressure
• Skill in interacting respectfully and professionally with all stakeholders
• Ability to learn Companys technology platform
• Ability to thrive in fast-paced environment
• Skill in acting with great discretion and maintaining confidentiality
• Ability to perform all parts of job with high accuracy and quality
• Ability to plan work effectively and with a high attention to detail
• Ability to meet assigned deadlines
• Ability to make sound decisions
• Ability to multitask and shift priorities
• Ability to deliver superior verbal and written communication
• Ability to take direction from more than one supervisor
• Must maintain regular and acceptable attendance
• Knowledge of MS Office Suite

MEASUREMENTS OF SUCCESS

• Overall KPI Scores as defined in SDC KPI Scorecard
• Accuracy of client data with minimal issue trackers
• Ticket and Phone Queue volume and statistics
• Client retention and satisfaction
• Maintain quality standards

MINIMUM QUALIFICATIONS

• High school diploma or GED equivalent
• Prior experience in a customer service driven industry
• Experience using NetSuite preferred
• Valid drivers license and reliable transportation (if SDC is required to travel to off-site depositions)

PHYSICAL ENVIRONMENT AND WORKING CONDITIONS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Workspace is within a normal office environment with little exposure to excessive noise dust temperature and the like.
• The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions responsibilities or requirements.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions responsibilities or requirements.

Dont meet every single requirement We are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply. You may be just the right candidate for this or other roles.

Required Experience:

IC