Patient Experience Coordinator

Job Description

Job Description

Healthcare, Reimagined - Starts with you!

At Vida Integrated Health, we’re redefining what healthcare feels like—more human, more connected, and built around real relationships.

As a Patient Experience Coordinator, you’re not just at the front desk—you’re the first impression, the connector, and the energy of the clinic. You help patients feel seen, supported, and confident in their care from the moment they walk in. If you’re someone who thrives in a fast-paced environment, enjoys connecting with people, and wants a role where you can grow and make an impact—this is for you.

Why People Love Working at Vida

• Team-based, collaborative care (you’re never doing this alone).

• Real growth opportunities across multiple clinics.

• A company focused on innovation and better patient care.

• A culture built on teamwork, humility, and continuous growth.

• Generous + flexible paid time off.

• Paid holidays.

• Comprehensive Insurance (medical, dental, vision, life insurance, and more).

• Internal Annual Wellness Program: Vida Care ($2,000 to be used on services).

• Product & supplement discounts.

• 401(k) with employer match.

Schedule: Full-time.

Tues - Fri 9:30 am - 6:30 pm

Sat 7:30 am - 2:30 pm

Compensation:

$22 - $25 hourly

Responsibilities:

You'll be the hub of the clinic , helping everything run smoothly while creating an exceptional patient experience.

• Welcome patients warmly and ensure they feel comfortable and valued from the moment they arrive.
• Coordinate patient appointments efficiently, balancing clinic schedules to optimize patient flow.
• Communicate clearly with patients about their care plans, ensuring they understand and feel confident in their treatment.
• Collaborate with healthcare providers to ensure seamless patient care and address any concerns promptly.
• Manage patient records with accuracy and confidentiality, maintaining up-to-date information for all interactions.
• Facilitate patient check-in and check-out processes, ensuring a smooth and positive experience.
• Respond to patient inquiries with empathy and professionalism, providing accurate information and support as needed.

Qualifications:

• Experience in a healthcare or customer service role, ensuring patients feel valued and understood.
• Ability to manage multiple schedules and coordinate seamlessly across various providers.
• Proven track record of handling calls and follow-ups with clarity and empathy.
• Familiarity with insurance verification and the ability to explain coverage details confidently.
• Strong organizational skills to maintain an efficient clinic flow and support team dynamics.
• Commitment to following HIPAA guidelines and maintaining patient confidentiality.
• Excellent communication skills to create a welcoming and professional first impression for patients.
• Confidence in discussing insurance and payments with patients.

About Company

At Vida Integrated Health, we’re reimagining what healthcare can be.

We bring together a team of highly skilled providers—physicians, chiropractors, physical therapists, acupuncturists, and more—under one roof, working toward a shared goal: helping people move better, feel better, and live better.

But what truly sets Vida apart isn’t just what we offer—it’s how we work.

Our providers collaborate in real time, sharing insights, aligning treatment plans, and supporting each other to deliver a level of care that doesn’t exist in traditional healthcare. This team-based approach creates better outcomes for patients—and a more connected, energized environment for our team.

We believe healthcare should feel human, empowering, and built around relationships.

That’s why everything we do is grounded in one core belief: Together we're Better. If you’re looking to be part of something meaningful—where your work matters, your team supports you, and your growth is encouraged—you’ll find it here at Vida.