IT Support Technician

Salary Range : $55-65,000 (negotiable based on experience) Summary : Verigent's client is seeking a motivated IT Support Technician to provide onsite technical support within a hospital environment in Brockton, MA. This is an excellent opportunity for an entry-level or early-career IT professional with CompTIA A+ training/certification. Responsibilities : Provide onsite technical support to hospital staff and end users. Troubleshoot and resolve hardware, software, connectivity, and basic network issues. Install, configure, and maintain computers, peripherals, phones, and other IT equipment. Support VoIP phones and telecommunications systems, including moves, adds, changes, and basic troubleshooting. Assist with workstation deployments, equipment replacements, and technology upgrades. Troubleshoot network connectivity, cabling, printers, and peripheral devices. Create, update, and maintain service tickets and technical documentation. Escalate complex technical issues to senior IT, network, or telecom personnel as needed. Provide professional and responsive customer service to clinical and administrative staff. Follow hospital IT procedures, security requirements, and safety protocols. Assist with other onsite IT and telecommunications projects as assigned. Qualifications : 1+ year of IT support, help desk, desktop support, telecommunications, or VoIP experience preferred. CompTIA A+ certification or equivalent training strongly preferred. VoIP, PBX, telecom, or telephone-system experience is a plus. Basic understanding of TCP/IP, networking, and troubleshooting. Experience supporting Windows computers and common peripherals. Strong problem-solving and troubleshooting skills. Excellent communication and customer service skills. Ability to work independently in a fast-paced hospital environment. Ability to lift, move, and install standard IT equipment as required. #J-18808-Ljbffr Verigent