Salesforce Software Quality Assurance (SQA)

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Salesforce Software Quality Assurance (SQA)
Job Title: Quality Assurance Spec IV
Agency: Health & Human Services Comm
Department: Applications - HHS Systems
Posting Number: 20062
Closing Date: 02/11/2027
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Range: $4,801.16- $6,281.33
Pay Frequency: Monthly
Salary Group: TEXAS-B-22
Shift: Day
Additional Shift:
Telework:
Travel:
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations:
MOS Codes: No military equivalent

Brief Job Description :

The Salesforce Software Development Engineer in Test position (Systems Analyst V) reports to the Quality Assurance (QA) and Automation Lead in Health and Human Services Commission Information Technology (HHSC IT), Administrative Applications. This position is responsible for executing exploratory and automated testing activities in an Agile/Scrum environment to ensure high-quality software and certifies compliance according to regulatory statutes, policies, and procedures.

Performs highly complex level diagnoses and test planning, documentation, and execution of Salesforce manual test cases in support of the HHSC Grants Management System. This position will also create, design, and maintain advanced manual / automation test execution reports and dashboards. Makes recommendations for improving QA and automation processes and best practices based on analysis. Creates and maintains test and automation documentation on processes, policies, application configuration, and maintenance of help-related materials for business / QA team members. The position will lead, organize and clean-up Salesforce manual and automation test efforts. Works in collaboration with other team members and management.

Must be willing to work from an HHS office designated by the hiring manager three, or more, days per week located in Austin, TX.

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Oversees the manual and automation test effort of the HHSC Salesforce organization and its environments. Monitors the health of the environment by executing automated scripts regularly. Reviews reports and dashboards and monitors quality of the software. Troubleshoots and provides solutions to manual and automated test issues. Provides recommendations to the Salesforce team as needed. Accurately represents the business needs as requested and effectively communicates these needs with QA team and the Salesforce Development team, and management. (30%)

Communicates with team members and relevant partners verbally and in writing on issues, resolutions, and expectations. Monitors and manages the team’s Salesforce SharePoint and/or Confluence. (30%)

Serves as the subject matter expert for HHSC Salesforce organization and its applications. Learns the security aspects of each Salesforce application. Meets with the Salesforce team to ensure proper guidelines are followed. Stays up-to-date with relevant QA and automation trainings along with Trailhead trainings. (10%)

Performs functional testing and manages User Acceptance Testing by ensuring adequate test cases exists and all User Acceptance Criteria are met. (10%)

Performs QAA Test plan / automation code reviews on Salesforce / non-Salesforce areas. (10%)

Coordinates with other team members on creating and updating applications automated test cases / manual test cases. Creates and maintains reports and dashboards. Performs automation code deployment as needed. Performs other tasks as assigned. (10%)

Knowledge, Skills, and Abilities (KSAs):

Knowledge of software QA methodologies, tools, and processes.
Knowledge of SQL and scripting.
Knowledge of Jira and common test automation software such as Selenium.
Knowledge of code coverage tools.
Knowledge of process or systems analysis and design work.
Knowledge of Software Development Lifecycle (SDLC) process for report development.
Knowledge of software usability concepts.
Knowledge of requirements traceability.
Knowledge of the Project Management Institute's (PMI) project management life cycle.
Skill in planning manual and automation test efforts in Salesforce applications.
Skill in performing thorough regression testing when bugs are resolved.
Skill in monitoring debugging process results.
Skill in tracking quality assurance metrics, including defect densities and defect counts.
Skill in communicating with different stakeholders to identify and gather system requirements.
Skill in troubleshooting and problem-solving.
Skill in verbal, written, and presentation communication.
Skill in communicating with varied levels of staff and end users to develop positive and effective working relationships.
Ability to provide assistance by responding to inquiries from others regarding errors, problems, or questions about programs.

Registrations, Licensure Requirements or Certifications:
N/A

Initial Screening Criteria:

Graduation from a four-year college or university with major coursework in business, communications, computer science, computer information systems, management information systems, or a related field. Appropriate experience including experience designing, developing, implementing, and executing Test Automation Framework in Selenium may be substituted for the required education on a year-for-year basis up to four years.

Minimum of 3 (three) years of experience designing, developing, implementing, and executing Test Automation Framework in Selenium or similar technologies.
Minimum of 5 (five) years of experience in software development and quality assurance.
Minimum of 5 (five) years of experience in writing clear, concise, and comprehensive test plans and test cases.
Minimum of 1 (one) year of experience with Salesforce Applications.
Minimum of 3 (three) years of experience with Agile software development methodologies.

Preferred 5 (five) years of experience with both white box and black box testing.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC .

Active Duty, Military, Reservists, Guardsmen, and Veterans :

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at View phone number on aiapply.co. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.