PM

Project Manager

Remote

Healthcare

Technical Project Manager will lead the planning, execution, and delivery of projects integrating CXOne and Salesforce platforms within a dynamic healthcare environment. This role requires a blend of technical expertise, project management skills, and a deep understanding of healthcare operations. The successful candidate will collaborate with cross-functional teams to ensure solutions meet business objectives, regulatory requirements, and deliver exceptional patient and provider experiences.

- Oversee end-to-end project management for CXOne and Salesforce implementations, upgrades, and integrations. Ensure projects are delivered on time, within scope, and on budget.

- Work closely with business leaders, IT teams, and external vendors to gather requirements, define project goals, and communicate progress.

- Translate business needs into technical specifications. Coordinate with developers, architects, and QA teams to ensure solutions are robust, scalable, and compliant.

- Identify potential risks and issues early. Develop mitigation strategies and maintain clear documentation throughout the project lifecycle.

- Drive continuous improvement by analyzing workflows, identifying bottlenecks, and recommending enhancements to maximize efficiency and quality.

- Ensure all solutions adhere to healthcare regulations and company security standards.

- Maintain comprehensive project documentation, status reports, and dashboards for leadership and stakeholders.

Qualifications

Required:

- Minimum 5 years of project management experience in healthcare or related industry.

- Proven track record managing CXOne and Salesforce projects.

- Experience with cloud-based platforms, CRM, and contact center technologies.

- Strong understanding of CXOne and Salesforce architecture, APIs, and integration methods.

- Familiarity with healthcare data standards and interoperability.

- Proficiency in project management tools (e.g., Jira, Confluence, Apptio/TargetProcess, ServiceNow).

- Excellent communication, leadership, and interpersonal skills.

- Ability to manage multiple priorities in a fast-paced environment.

- Strong analytical and problem-solving abilities.

Desired:

- Experience working with major healthcare organizations.

- Knowledge of patient engagement solutions and digital health platforms.

- Agile and Waterfall project management methodologies.

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:

- Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;

- Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;

- Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;

- Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;

- Health: Global internal wellbeing programme, access to wellbeing apps;

- Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.