Front Desk Supervisor
$17.5 per hourKolter Hospitality
Front Desk Supervisor
Hyatt Place West Palm Beach - West Palm Beach, FL 33401
Salary Range $17.50 Hourly Position Type Full Time Job Shift Any
Overview: A Kolter Hospitality Lead Gallery Host delivers service excellence to our guests by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk and food and beverage operations for the hotel.
Performance Expectations:
- Supervise front desk operations during assigned shift.
- Ensure front desk staff is familiar with hotel products and services.
- Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
- Assist guests with check-in and check-out processes.
- Ensure meeting rooms are set up and serviced according to banquet event order (BEO)
- Responsible for Food & Beverage inventory and ordering
- Oversee FIFO (first in/first out) process with Food & Beverage
- Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.
- Ensure daily arrival of VIP's, special request rooms, long stay guest rooms are pre-blocked in advance.
- Communicate with other departments to coordinate and follow up on all guest and room information.
- Report any items in need of repair.
- Follow all safety procedures while working.
Behavioral Expectations:
- Be effective and innovative in handling and solving problems in the workplace.
- Remain positive and helpful while working in a fast-paced environment.
- Committed to the success and growth of the company.
- Act honorably, even when no one is watching.
- Eagerness to grow and/or develop within the company
- Passionately provide personalized guest service
Equal Opportunity Employer M/F/Veteran/Disability Drug Free Workplace Kolter Hospitality Participates in E-Verify
General Requirements: Able to work most weekends and holidays. Report to work on time and in proper uniform. Knowledge and/or ability to operate a computer. Experience: Previous hotel Front Desk experience. Experience overseeing/directing a team a plus. Education: None
Physical Requirements: Ability to stand/walk for up to 8 hours. Occasional lifting, pushing and pulling
Vacancy posted 2 days ago
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