Digital Copywriter

Job Summary
Our client, a leading airline, is seeking a Digital Copywriter to join their Customer Experience Policy and Procedures team. In this role, you will create customer-focused digital content across web, mobile, and other digital channels while helping deliver clear, engaging, and user-friendly experiences for millions of customers. This position is ideal for an experienced digital copywriter who enjoys translating complex information into simple, customer-friendly messaging.



Key Details

• Contract Type: Contract
• Duration: 5 months
• Work Location: Fort Worth, TX
• Work Arrangement: Onsite (5 days per week)

Core Responsibilities

• Create, edit, and publish customer-facing content for web, mobile, and other digital platforms
• Translate complex policies and technical information into clear, concise, customer-friendly language
• Write and maintain digital content including product descriptions, customer instructions, error messages, terms and conditions, and other functional copy
• Maintain consistency in brand voice, editorial standards, and digital content across multiple channels
• Update and manage content within a content management system (CMS)
• Collaborate with business, product, and technology teams to develop digital content solutions
• Develop wireframes, page flows, site maps, and other content planning artifacts as needed
• Use content performance data and analytics to improve the customer experience
• Support ongoing content governance and quality assurance initiatives
• Participate in scheduled on-call publishing support for operational updates, including weather delays and service disruptions

Required Skills/Experience (Must-Haves)

• Bachelor's degree in Journalism, Communications, English, Arts, or a related field, or equivalent professional experience
• 3+ years of experience writing customer-facing digital content for a major brand or high-traffic website
• Experience creating customer-facing content for Generative AI (GenAI) applications
• Experience using Microsoft Dynamics Knowledge Management
• Strong digital copywriting, editing, and content strategy skills
• Ability to translate complex technical information into clear, customer-friendly content
• Experience working with HTML, CSS, and JSON fragments
• Familiarity with content management systems (CMS)
• Strong understanding of AP Style and digital writing best practices
• Online portfolio showcasing relevant customer-facing writing samples

Preferred Skills/Experience (Nice-to-Haves)

• Experience with TeamSite or other enterprise content management systems
• Project management experience within a digital marketing or content environment
• Airline or travel industry experience
• Knowledge of SEO, accessibility standards, information architecture, and digital analytics
• Experience maintaining content governance and editorial standards

Key Competencies & Behaviors

• Excellent written communication and editing skills
• Strong attention to detail and commitment to content accuracy
• Creative thinker with exceptional problem-solving abilities
• Self-motivated with the ability to manage multiple priorities
• Strong collaboration and cross-functional communication skills
• Adaptable in a fast-paced, evolving digital environment
• Customer-first mindset with a passion for creating exceptional digital experiences

Work Environment

• Location: Fort Worth, TX
• Work Arrangement: Fully Onsite (5 days per week)

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $28.00 and $33.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401(k) offered

About KellyMitchell
At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.



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