Customer Service Specialist

Customer Service Specialist – Bridgeport, NJ Full‑time, Monday‑Friday, 7:00 AM – 4:00 PM. Target start date: August 24. Overview We're seeking a Customer Service Specialist to join a growing team supporting customers with order management, product support, and technical assistance. This role is ideal for someone who enjoys problem‑solving, communicating with customers, and coordinating with multiple departments to ensure an exceptional customer experience. Responsibilities Process new orders, reorders, and customer inquiries, primarily through email communication Provide updates, order status information, and ongoing support to customers Assist customers with product installation, operation, commissioning, and basic troubleshooting over the phone Coordinate with Engineering to address escalated technical issues and customer concerns Work with Production to expedite orders, manage parts shortages, and monitor order releases Partner with Inventory and Purchasing teams to ensure proper allocation and procurement of parts Accurately enter and edit orders in SAP and complete required documentation Deliver exceptional customer service while maintaining strong communication with internal teams and customers Qualifications Strong customer service experience Excellent communication and problem‑solving skills High attention to detail and organizational skills Proficiency with Microsoft Office applications Ability to learn and understand technical products and processes Preferred Qualifications Sales support experience Order processing or data entry experience ERP system experience (SAP or similar) Work Environment Business casual, laid‑back team environment Reporting directly to the Customer Service Manager and a designated Training Mentor Collaborative team consisting of approximately 15 Customer Service Representatives, 2 mentors, and 1 supervisor Extensive training and support provided to ensure success Why Apply Stable Monday‑Friday schedule Hands‑on training and mentorship Opportunity to develop technical and customer service skills Collaborative team culture with strong internal support Exposure to SAP, engineering, production, and supply chain operations Pay & Benefits Pay range: $22.50–$22.50/hr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on Jul 23, 2026. Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Mandated Legal Statements San Francisco Fair Chance Ordinance: For all positions located in the city and county of San Francisco, the employer will consider qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. #J-18808-Ljbffr TEKsystems