Infrastructure Operations Engineer (IT Infrastructure Engineer 1) - Provisional (Repost)

Infrastructure Operations Engineer (IT Infrastructure Engineer 1) - Provisional (Repost)

GENERAL DUTIES

This position encompasses professional and responsible highly technical consultative and/or administrative work unique to the design and engineering of complex datacenters, networks and cloud deployments. Under administrative direction of a university IT manager, with broad latitude for independent action or decision, is responsible for the development of comprehensive infrastructure solutions. Engineer and operate mission critical infrastructure and be responsible for the access and protection of sensitive data, systems, and networks. May lead a team or participate in a team in planning, designing, implementing, and maintaining datacenter and cloud operations that includes the management of IT facilities, network, security, telecommunications, servers, storage, and virtualization components. There are three Levels of this title. Assignment Levels 2 and 3 may oversee multiple projects and supervise employees. This specification describes typical assignments for this title; related duties may be assigned as needed.

CONTRACT TITLE

IT Infrastructure Engineer FLSA Non-exempt

CAMPUS SPECIFIC INFORMATION

The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) supports the IT and telecommunications needs of CUNY's 26 colleges. CIS supports enterprise IT and applications, identifies and develops new technologies that advance the University’s core mission, operates and maintains the University’s network, the enterprise Data Center, and the CUNY Service Desk, and manages the processes that safeguard the University IT assets. Additionally, CIS maintains the security posture by operating the CUNY Security Operations Center (SOC), develops disaster recovery plans for business continuity, and supports the CUNYfirst Enterprise Resource Planning (ERP) solution that integrates student administration, financial management, and human resources operations across CUNY’s 26 colleges. Lastly, CIS provides strategic and operational IT leadership to all CUNY campuses. The Infrastructure Operations Engineer is responsible for the engineering, administration, optimization, and operational management of the University’s enterprise observability and monitoring platforms, with primary responsibility for Datadog observability services and SolarWinds network monitoring solutions. The role will support the design, implementation, monitoring, and continuous improvement of observability and network monitoring capabilities across on-premises, hybrid, and cloud environments. Reporting to the Director of Data Center Operations, the Infrastructure Operations Engineer will partner with infrastructure, cloud, networking, cybersecurity, and application teams to provide end-to‑end visibility into enterprise systems and services. The position will be responsible for developing monitoring strategies, engineering dashboards and alerts, analyzing operational data, supporting incident response, and improving service reliability through proactive observability practices.

NOTES

Until further notice, this position is eligible for a hybrid work schedule. An appointment to this Competitive title/position in the Classified Civil Service Title Series will be made with a Provisional status. Employees in provisional status must pass a competitive civil service examination and be appointed from a civil service list to remain in the title/position. Key responsibilities Engineers, administers, and optimizes the University’s enterprise observability and monitoring platforms, including Datadog for infrastructure, application, cloud, and log observability, and SolarWinds for enterprise network monitoring, alerting, performance management, and operational visibility. Administers and maintains SolarWinds monitoring solutions, including Network Performance Monitor (NPM), Network Configuration Manager (NCM), and related modules to support enterprise network operations, performance monitoring, and configuration management. Designs, develops, and maintains enterprise monitoring dashboards, service maps, alerting strategies, and operational reporting to support infrastructure and application teams. Configures and manages observability integrations across servers, cloud platforms, databases, network devices, applications, and enterprise services. Analyzes telemetry, metrics, logs, traces, and events to identify performance bottlenecks, operational anomalies, and service degradation. Supports incident response activities through observability-driven troubleshooting, root cause analysis, and operational analytics. Develops monitoring standards, alert tuning methodologies, and operational best practices to reduce alert fatigue and improve service reliability. Partners with infrastructure, cloud, networking, cybersecurity, and application teams to establish observability requirements for new systems and enterprise initiatives. Supports monitoring of Microsoft Azure, AWS, virtualization platforms, storage systems, network infrastructure, and enterprise applications. Develops automated monitoring solutions using APIs, scripting, and infrastructure automation tools. Produces operational health reports, capacity trends, service-level metrics, and executive dashboards. Supports enterprise initiatives related to AIOps, predictive analytics, event correlation, and service reliability engineering practices. Maintains observability platform documentation, operational procedures, monitoring standards, and knowledge articles. Participates in incident, problem, and change management processes and provides on‑call support as required. Performs special projects, ad hoc assignments, and related duties consistent with the scope and responsibilities of the position, which may require travel to work locations across the five boroughs and participation in on‑call support outside of standard business hours, including evenings and weekends, as needed.

MINIMUM QUALIFICATIONS

1. A baccalaureate degree in computer science, engineering or a related field from an accredited college or university and five (5) years of satisfactory full‑time experience in the design and engineering of complex datacenters, networks and/or cloud deployments; or
2. A baccalaureate degree from an accredited college or university and six (6) years of satisfactory full‑time experience as described in "1" above; or
3. A high school diploma or its educational equivalent and ten (10) years of satisfactory full‑time experience as described in "1" above; or
4. Education and/or experience which is equivalent to "1," "2" or "3" above. The following may substitute for some of the required experience required in "1," "2" or "3" above, as follows:

College education (undergraduate credits) may substitute for up to four (4) years of the required experience in "3" above on the following basis: A. 30 to 59.9 semester credits substitute for 1 year of experience; or B. 60 to 89.9 semester credits substitute for 2 years of experience; or C. 90 to 119.9 semester credits substitute for 3 years of experience; or D. 120 or more semester credits substitute for 4 years of experience. Graduate credits in information technology, computer science or a related field may substitute for up to two (2) years of experience in "1" or "2" above on the following basis: A. 15 to 29.9 graduate credits substitute for 1 year of required experience; or B. 30 or more graduate credits substitute for 2 years of required experience. Each of the following valid current certification(s) may substitute for one (1) year of the required experience in "1," "2" or "3" above: A. Certified Information Systems Security Professional (CISSP) issued by ISC2; and/or B. Certified Scrum Product Owner (CSPO) issued by Scrum Alliance; and/or C. Cisco Certified Network Associate (CCNA) issued by Cisco; and/or D. Cisco Certified Network Professional (CCNP) issued by Cisco; and/or E. CompTIA Linux+ issued by CompTIA; and/or F. CompTIA Network+ issued by CompTIA; and/or G. Security+ issued by CompTIA; and/or H. IBM Certified Solution Architect – Cloud Pak for Data issued by IBM; and/or I. ITIL Foundation Certification issued by Axelos; and/or J. Juniper Networks Certified Internet Associate (JNCIA) issued by Juniper Networks; and/or K. Microsoft Certified: Azure Administrator Associate issued by Microsoft; and/or L. NetApp Certified Data Administrator (NCDA) issued by any authorized organization approved by NetApp; and/or M. NetApp Certified Storage Installation Engineer (NCSIE) issued by any authorized organization approved by NetApp; and/or N. NetApp Certified Storage Installation Engineer (NCSIE) issued by any authorized organization approved by NetApp; and/or O. Oracle Cloud Infrastructure Architect Professional Certification issued by Oracle; and/or P. Red Hat Certified Engineer (RHCE) issued by Red Hat; and/or Q. VMware Certified Professional (VCP) issued by VMware. However, all candidates must have a high school diploma or its educational equivalent and at least three (3) years of experience as described in "1" above. Assignment Level II or III Level II: After meeting the Qualification Requirements above, an additional two (2) years of satisfactory full‑time experience in the design and engineering of complex datacenters, networks and/or cloud deployments is required for Level II. Level III: After meeting the Qualification Requirements above and the Level II requirements, an additional two (2) years of satisfactory full‑time experience in the design and engineering of complex datacenters, networks and/or cloud deployments is required for Level III (for a total of 4 years of experience above the Qualification Requirements). English Language Proficiency: Demonstrated English language proficiency, including ability to speak, read, write, and understand English well enough to meet minimally acceptable performance standards set for job duties. Motor Vehicle Driver License: A Motor Vehicle Driver license, valid in New York State, may be required for some, but not all positions. Note: CUNY considers full‑time work to be at least 35 hours per week. Part‑time experience of at least 20 hours per week may be prorated by half and credited instead of, but not in addition to, full‑time experience during the same period (e.g., two months of related work experience at 20–34 hours per week equates to one month of full‑time related work experience.) Part‑time experience of fewer than 20 hours per week cannot be credited at all.

OTHER QUALIFICATIONS

5+ years of professional experience supporting enterprise IT infrastructure environments including servers, storage, networking, virtualization, and cloud platforms. 3+ years of experience supporting enterprise monitoring, alerting, and operational management tools in complex IT environments. Experience engineering and administering enterprise observability platforms including Datadog, Dynatrace, SolarWinds, Splunk Observability, or similar solutions, with demonstrated experience supporting infrastructure monitoring, network performance monitoring, application observability, alerting, and operational analytics. Experience developing Datadog dashboards, monitors, synthetic testing, APM, log pipelines, and cloud integrations; experience developing and maintaining SolarWinds dashboards, alerts, reports, network discovery, configuration management, and performance monitoring solutions in large enterprise environments. Strong understanding of infrastructure monitoring, application performance monitoring, observability principles, telemetry, metrics, logging, tracing, and event correlation. Experience supporting Microsoft Azure, AWS, hybrid cloud environments, and enterprise infrastructure platforms. Familiarity with AIOps, operational analytics, service reliability engineering (SRE), and automation practices. Experience with PowerShell, Python, APIs, Terraform, and other automation technologies. Ability to work productively both independently and collaboratively within cross‑functional teams supporting enterprise IT operations. Strong communication and interpersonal skills with the ability to effectively collaborate with technical and non‑technical stakeholders across the organization.

COMPENSATION

Level 1 (Incumbent Minimum) – $105,827

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax‑Deferred Savings Plans. Part‑time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. #J-18808-Ljbffr CUNY City University of New York - System