Residential Portfolio Operations Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Reports To: VP of Property Management
Employment Type: Full-Time

Position Summary
We are seeking an experienced and highly organized Portfolio Operations Coordinator to provide operational and administrative support to the VP of Property Management for a growing multifamily housing portfolio.
This role is ideal for a former Property Manager looking to transition into a corporate support and operations-focused position. The Portfolio Operations Coordinator will assist with property operations, compliance, reporting, resident relations, financial tracking, and administrative oversight across multiple multifamily communities.
The ideal candidate must have strong multifamily property management experience, exceptional organizational skills, proficiency in Yardi Voyager, and a solid understanding of Fair Housing regulations and property management operations.

Essential Duties & Responsibilities
Administrative & Operational Support

• Provide direct administrative support to the VP of Property Management
• Coordinate meetings, calendars, travel arrangements, and operational communications
• Prepare reports, spreadsheets, presentations, and correspondence
• Maintain organized digital and physical filing systems
• Assist with operational projects and company initiatives

Property Operations

• Support portfolio-wide property operations and administrative processes
• Assist with occupancy, leasing, move-ins, move-outs, and delinquency reporting
• Respond to resident concerns and assist with escalated issues as needed
• Coordinate communication between onsite teams, vendors, accounting, and executive leadership
• Update and maintain marketing and property listing websites
• Assist with on-site operational support at properties when needed
• Coordinate with VP of property management on operational priorities and projects

Yardi & CRM Administration

• Utilize Yardi Voyager for resident management, operational tracking, and reporting
• Maintain accurate resident, leasing, and property information within CRM systems
• Assist onsite teams with Yardi troubleshooting and process support
• Generate operational and financial reports as requested by management
• Review administrative reporting and commission spreadsheets for accuracy

Compliance & Financial Support

• Ensure compliance with Fair Housing laws and company policies
• Maintain compliance documentation and assist with audit preparation
• Assist with Security Deposit Accounting (SODA) processes
• Coordinate invoice requests, reconciliations, and expense tracking
• Handle Travel Bank reconciliations and operational expense documentation
• Manage and oversee laundry collections for assigned properties
• Assist with bank deposits and payment collection coordination

Team Support & Training

• Assist with training onsite staff on administrative procedures and Yardi processes
• Support implementation of operational policies and company standards
• Maintain professionalism, confidentiality, and excellent customer service at all times

Qualifications
Required Qualifications

• Prior experience as a Property Manager in multifamily housing required
• Minimum 35 years of multifamily property management experience
• Strong working knowledge of Yardi Voyager required
• Experience using CRM systems and property management software
• Strong understanding of Fair Housing laws and compliance requirements
• Exceptional experience utilizing AI tools and technology to improve operational efficiency, communication, reporting, and workflow management
• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office Suite including Excel, Word, and Outlook
• Ability to work independently and prioritize multiple deadlines
• Strong customer service and problem-solving skills

Preferred Qualifications

• Bachelors degree preferred or equivalent combination of education and experience
• Experience supporting executive leadership within property management operations
• Knowledge of California multifamily property management procedures preferred
• Knowledge of Texas and Florida multifamily property management procedures is a plus
• Experience with leasing, resident relations, and operational reporting
• Experience supporting multi-state property operations
• Strong problem-solving skills and coordination abilities

Why Join Our Team?

• Opportunity for career growth within a growing property management organization
• Collaborative and supportive work environment
• Exposure to regional and executive-level property management operations
• Dynamic role with a variety of responsibilities and growth opportunities

Equal Opportunity Employer
We are an equal opportunity employer and are committed to creating an inclusive environment for all employees.