Communications Coordinator

Overview

Base pay range: $40.00/hr - $42.00/hr

Duration: 8+ Months (With the possibility of extension)

Work Model: Hybrid with 4 days a month onsite

Work Hours: 37.50 hours/week

Summary: The Communications Coordinator will assist the Communications Lead in developing approaches and materials to engage with agency leadership and the user community and help them understand the BEST Program’s vision, including the business and technical rationale for the replacement of major enterprise applications, the “what’s in it for me” selling points for the new solution, and the importance of their role in supporting the initiative.

• The Communications Coordinator will actively participate in planning and preparing materials for meetings involving the Program team, secretariats, and departments. They will participate in these meetings through presenting, screensharing, managing attendees, compiling meeting minutes, and other related tasks as needed.
• Collaborate with the Communications Lead, other BEST Program leadership, and vendors to analyze program and industry data points to generate concise and informative summary reports for governing bodies.

Responsibilities

• Create engaging, informative, and accessible content for various communication platforms, including written and web-based media.
• Collaborate with the Organizational Change Management Lead, Communications Lead, Solution Leads, and product vendors to develop and execute the Communication Strategy and Plan.
• Manage the content calendar and Communications Plan according to the Program’s timeline. Update the status of assignments using established tracking methodologies.
• Ensure that communications to stakeholders and the user community meet web accessibility standards (WCAG 2.1 AA) and support the overall program vision, the need for business process change, best practices, program timelines, training plans, change management tasks and preparedness for go-live for each program phase.
• Develop materials from draft to distribution, such as newsletters, email correspondence, and PowerPoint presentations.
• Apply effective communication principles, processes, methodologies, and tools to ensure positive outcomes for the program, stakeholders, agency leaders, and employees.
• Gain an understanding of the program’s vision, timeline, goals, stakeholders, and user community.
• Contribute to the management and coordination of communication activities, including creating and maintaining weekly reports on activities and tasks.
• Participate in tracking issues, reporting risks, and following up on open items related to communications.
• Support the collection of data, surveys, or other analytics to measure effectiveness of communication strategies. Prepare reports summarizing pre- and post-program findings.
• Support various program activities as requested; responsibilities vary according to the needs of the program and may include tasks not listed. Flexibility is required to adapt to changing circumstances and priorities.

Required Skills

• Advanced proficiency in Word, Excel, PowerPoint, Outlook, Teams, Zoom, and other digital publishing tools (writing samples may be requested).
• Experience with SharePoint, Mailchimp (or similar), WordPress (or similar), Microsoft Forms, and SurveyMonkey (or similar) tools.
• Experience creating content for, and maintaining, a public-facing website with various target audiences.
• Strong understanding of communication or change management principles and processes with the ability to apply appropriate methodologies and tools.
• Excellent written and oral communication and interpersonal skills. Samples may be requested if selected for interview.
• Ability to translate complex information into accessible content for a wide audience.
• Highly organized with strong analytical, problem-solving and root-cause identification skills.
• Strong presentation skills and the ability to articulate a message clearly to diverse audiences.
• Active listening skills with the ability to influence others toward a common vision or goal.
• Team player with the ability to collaborate effectively with others.
• Strategic thinker who can assess information, identify issues or risks, and propose resolutions.
• Experience managing multiple tasks with focus on timeliness and quality in a fast-paced environment.

Preferred Qualifications

• Experience with Photoshop, Illustrator, or similar content editing tools.
• Business acumen and understanding of organizational challenges in implementing new processes or technologies, particularly in public sector IT solutions.
• Experience supporting communication campaigns in large-scale organizations or programs of similar size and complexity to BEST.
• Experience with media relations, multimedia production, SEO/SEM (e.g., Google Analytics), and/or other communication skills.
• Knowledge of web accessibility standards (W3C) and modern, responsive, accessible website design fundamentals.
• Understanding of basic graphic design, basic video shooting/editing, and basic photography concepts.
• Bachelor’s degree in Communications, Multi-Media Production, Change Management, or related field.

Equal Opportunity

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.