Team Lead

Lead On ShiftActivate is redefining how the world plays across Canada, US, and beyond into the global market. We're a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you'll need your reflexes, wits, and a team to beat the challenges - it's easy to start, hard to beat.Enter the roleAs a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth. You guide customers and coach Game Facilitators to level up every interaction for an exceptional in-store experience.Leading by example with a positive, problem-solver mindset, you are ready to jump into action - keeping the team synced, motivated, and ready for their next challenge. You serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.This job posting is for an existing vacancy. This is a full-time, permanent position at our Culver City store located at 6000 Sepulveda Blvd., Suite 1200, Culver City, CA 90230.Core ResponsibilitiesResponsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure themAssist customer at check-in, creating and receiving invoices, taking payments, and perform overrides at check-inResolve customer complaints and escalate to the Store Leader as requiredEffective communication to their team and customers of the status of the facility including each room to ensure the best customer experienceAware of all Activate Programs, ensure they are applied in compliance with company standardsTrain new employees, lead with knowledge, maintaining a key focus on customer successCoach and foster relationships with incoming potential customers, existing employees and managementOversee staff and delegate tasks, supporting them throughout the scheduled shiftFacilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate valuesUnderstand and assess maintenance requirements related to inventory management and componentryMaintain the rooms by delegating cleaning, painting, and any required maintenanceReceive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store LeaderIdentify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activitiesQualifications1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferredDemonstrated collaborator and previous experience overseeing a team of 10+ is an assetProficient in the use of hand and power toolsProficiency in Microsoft Office and related software is an assetWorking EnvironmentCapacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasksCapability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the storeWhile performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of timeMust be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hoursRegular use of maintenance equipment such as hand and power tools, with occasional use of ladderMust be comfortable working in an environment with bright flashing lights, loud music, and fogWearing personal protective equipment (PPE), properly handling and storing cleaning chemicals, and following established safety protocolsMust be willing to work various shifts starting as early as 8 am and ending as late as 1 amPerks That Power Our PeopleCompetitive wage with incremental pay increase401(k) and Benefits (medical, dental, vision, and basic life insurance)Paid time offOngoing learning and training with a focus on technology and innovationFree game play and employee discountsFun and dynamic work environmentCasual and comfortable dress codeOn-site parkingSuccessful completion of a criminal record check is a condition of employment for this position.Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact View email address on click.appcast.io thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.