Patient Service Representative

Patient Service Representative (Onsite)

Job Description

The Patient Service Representative is responsible for delivering exceptional customer service by managing a high volume of inbound calls and supporting patient scheduling and communication needs. This role serves as a key point of contact between patients, providers, and internal departments to ensure accurate appointment management and a positive patient experience.

Key Responsibilities

• Answer 60–80 inbound calls per day from patients, vendors, insurance companies, and medical facilities.
• Provide professional, courteous customer service by greeting, listening, assisting, and closing each call effectively.
• Schedule, cancel, and reschedule patient appointments via phone, SMS, and patient portal per clinic protocols.
• Screen and route calls appropriately to ensure accurate registration and appointment follow‑up in the EMR.
• Document clear and accurate messages using internal communication templates.
• Maintain effective communication and collaboration with internal departments.
• Demonstrate knowledge of programs and services.
• Meet department productivity and quality assurance standards.
• Perform other duties as assigned.

Qualifications & Skills

• Minimum 3 years experience in customer service, call center, or healthcare setting.
• Fluent in spoken and written English; Spanish bilingual preferred.
• Exceptional phone etiquette and interpersonal communication skills.
• Ability to type 35 WPM with 90% accuracy.
• Comfortable working in a fast‑paced, high‑call‑volume environment.

Schedule & Work Requirements

• 100% onsite
• Monday - Friday 10am - 6:00pm PST
• During training, must match trainer schedule (historically 8:00/8:30 AM – 5:00 PM )

Employee Value Proposition (EVP)

• Supportive, patient‑focused work environment
• Opportunity to make a direct impact on patient access and care coordination

This is a Contract to Hire position based out of San Diego, CA.

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in San Diego,CA.

This position is anticipated to close on Jun 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.