Patient Access Specialist/Coordinator

Patient Access Coordinator

Temecula Valley Hospital (TVH), part of Southwest Healthcare, brings advanced technology, innovative programs, patient-centered and family sensitive care to area residents. The hospital features 140 private patient rooms; emergency care; advanced cardiac and stroke care; orthopedics; general and surgical specialties. TVH is nationally recognized for Patient Safety designated by The Leapfrog Group as a Top Hospital in both 2017 and 2020 and has received 12 "A" Leapfrog Hospital Safety Grades, most recently in Spring 2026. The hospital was recently recognized by U.S. News & World Report's Best Hospitals 2025-2026 for Heart Attack, Heart Failure, Stroke, Arrythmia and Pacemaker. TVH is a DNV Certified Comprehensive Stroke Center and has received eight Women's Choice Award Achievements as One of America's Best Hospitals for Stroke Care and One of America's Best Hospitals for Patient Safety. Other accolades include: the American Heart Association/American Stroke Association's Get With The Guidelines - Stroke GOLD PLUS with Target: Stroke Honor Roll Elite and Target: Type 2 Diabetes Honor Roll, Mission Lifeline - STEMI Receiving Center GOLD PLUS, Mission Lifeline - NSTEMI GOLD, Blue Distinction Center Designation for Quality in Knee and Hip Replacement Surgeries, The Joint Commission's Gold Seal of Approval for Certification for Hip and Knee Replacement, first hospital in the state of California to achieve certification as a Gluten-Free Food Service facility, 4 Star Medicare Hospital Compare Rating, the American College of Cardiology Chest Pain Center with Primary PCI and Resuscitation Accreditation, the honor of the Inland Empire's Top Workplaces 2017 and 2018, has been designated an Aetna Institute of Quality Cardiac Care Facility for comprehensive heart and vascular treatment-including Cardiac Medical Intervention, Cardiac Rhythm Programs and Cardiac Surgery.

The Patient Access Specialist/Coordinator (PAS) demonstrates a solid knowledge of the registration process. PAS Specialist is responsible for obtaining all accurate demographic and financial information, completing any and all registrations. Corrects selection of insurance coding and insurance descriptions using tools such as the Rolodex in SMS, Matrixes for contracted medical groups and the Internet; completes all Status Transfers; ensures correct room placement for patients; and runs and accepts the HDX reports on all insurances that apply. Additionally, this role obtains and ensures that all necessary notification, authorizations, verification of benefits and tracking numbers for all accounts/insurances are obtained.

Essential Job Duties:

• Knowledge of medical terminology
• Ability to communicate effectively, both verbally and non-verbally
• Demonstrated strong interpersonal skills, ability to interact diplomatically and to maintain a professional demeanor with physicians, the public and hospital staff at all times
• Ability to discuss personal and financial matters with patients and/or their representatives
• Good problem solving and process efficiency skills
• Knowledge of insurance benefits, covered services and collection procedures for all insurance programs for acute facilities
• General knowledge of office procedures and ability to utilize resources in an organized manner
• Type 35-40 words per minute
• Knowledge of computer keyboard

Qualifications:

• One-year experience in a hospital admitting or medical business office, with computer experience preferred
• High School graduate or equivalent preferred
• CPI Certification within the first 90 days

This opportunity offers the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match

About Universal Health Services:

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World's Most Admired Companies by Fortune; listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.