Brokerage Tracking Representative

Job Description

Job Description

The Tracking Representative is responsible for tracking carriers’ progress on Solutions customer shipments. The role will manage shipment pick ups, deliveries, and loads in transit while identifying and resolving issues

Responsibilities

• Proactive and diligent execution of on-time tracking and tracing for all shipments in transit.
• Disseminate relevant and accurate tracking updates to internal team members.
• Continuous maintenance of internal and external platforms with updated shipment details as required.
• Communicate with drivers and carriers' load requirements and details to ensure a successful lifecycle from dispatch to delivery with little to no issues.
• Field any and all inquiries from customers and/or carriers regarding the status of a specific shipment.
• Gather driver information and perform check calls as needed (i.e Dispatch, pick up/arrival, pickup/depart, in-transit, consignee/arrival, cosigns/depart).
• Update tracking information in shipments.

Knowledge, Skills, and Abilities

• Fast-paced and able to multitask in a high-pressure environment.
• Ability to take verbal/written instruction and execute with confidence.
• Skilled in negotiation strategy.
• Ability to work as a team or independently.
• Skilled in Microsoft Office Suite.
• Ability to manage time effectively and efficiently.
• Strong organizational skills and ability to focus on multiple projects at once

Education/Experience

• High School diploma or equivalent required.
• Higher education preferred
• Previous customer service experience preferred.

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $17.00-$19.33
• Full Pay Range: $17.00-$26.67
• Pay Grade: 5
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor