Service Desk Technician

Service Desk TechnicianLighthouse Technology Services is partnering with our client to fill their part time Service Desk Technician position! This is a 6 month contract-to-potential-hire onsite in Buffalo, NY. This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.What You'll Be Doing:Provide exceptional front-line technical support to internal employees through face-to-face interactions, phone support, and ticketing system managementManage and resolve helpdesk tickets efficiently, ensuring timely response to user issues and maintaining high customer satisfaction standardsDeploy and configure new equipment including desktops, laptops, monitors, cell phones, printers, and peripherals across the organizationImage new machines and convert systems to Autopilot, ensuring seamless device management and deploymentCoordinate cell phone orders and replacements through Verizon, managing the full lifecycle of mobile device supportSupport business-critical applications including Microsoft Dynamics D365, Microsoft Dynamics NAV, and other enterprise software platformsTroubleshoot and resolve Windows operating system issues, desktop software problems, and application-related challengesMaintain detailed documentation of technical issues, resolutions, and equipment inventory to support knowledge sharing and process improvementWhat You'll Need to Have:Flexibility to work part-time hours ranging from 20-40 hours per week with onsite presence 5 days per week2-3 years of Service Desk or helpdesk support experience in a professional environmentExceptional customer service skills with the ability to communicate technical concepts clearly to non-technical usersStrong proficiency with Microsoft Windows operating systems and desktop software troubleshootingHands-on experience with device imaging, deployment, and modern endpoint management practicesExperience supporting business applications such as Microsoft Dynamics D365, Microsoft Dynamics NAV, Epicor P21, Service Titan, Zoho, or QBO (preferred but not required)Demonstrated ability to manage multiple priorities and tickets simultaneously while maintaining quality service deliveryPay Range: $27-29/hrQuestions about any of our jobs? Email us at View email address on click.appcast.io