CLIENT EXPERIENCE & SCHEDULING COORDINATOR

Job Description

Job Description

CLIENT EXPERIENCE & SCHEDULING COORDINATOR

RoofMasters is seeking an organized, professional and highly responsive Client Experience & Scheduling Coordinator to manage new customer inquiries and create a smooth experience from the first phone call through the scheduled roof inspection.

This is a key position within our company. You will be responsible for turning incoming inquiries into qualified appointments while ensuring every customer receives prompt communication and a clear next step.

KEY RESPONSIBILITIES

• Answer incoming calls, emails, website requests and text messages
• Respond to new leads promptly and professionally
• Ask qualifying questions and collect accurate project information
• Schedule roofing inspections based on location, urgency and inspector availability
• Confirm appointments and follow up on cancellations and no-shows
• Maintain accurate customer information, notes and tasks in JobNimbus
• Follow up with customers after proposals are delivered
• Track open estimates and make sure no opportunity is forgotten
• Coordinate communication between customers, inspectors and the production team
• Assist customers with general questions, financing information and next steps
• Request customer reviews after completed projects
• Escalate urgent service requests or customer concerns to the appropriate manager
• Provide management with accurate lead, appointment and follow-up reporting

WHAT SUCCESS LOOKS LIKE

• New leads receive a response within five minutes during business hours
• Every qualified lead is scheduled or given a documented next step
• Appointments are accurately scheduled and confirmed
• Customer information is complete and current in JobNimbus
• All open proposals receive consistent follow-up
• Customers receive professional and dependable communication
• Inspectors have full, organized and efficient schedules

QUALIFICATIONS

• Customer service, scheduling, inside sales or administrative experience preferred
• Excellent telephone and written communication skills
• Friendly, confident and professional when speaking with customers
• Highly organized and able to manage multiple priorities
• Strong attention to detail and consistent follow-through
• Comfortable making outbound follow-up calls
• Able to follow established systems and work independently
• Experience with CRM software is preferred; JobNimbus experience is a plus
• Roofing or construction experience is helpful but not required

COMPENSATION AND BENEFITS

• $45,000–$55,000 annually, based on experience
• Performance-based bonus opportunity
• Paid time off
• Training and professional development
• Opportunity for advancement as RoofMasters continues to grow

ABOUT ROOFMASTERS

RoofMasters is a growing residential and commercial roofing contractor serving Rhode Island, Massachusetts and Connecticut. We are a GAF Master Elite and President’s Club contractor, CertainTeed SELECT ShingleMaster, Velux Certified Installer and Carlisle factory-trained commercial roofing contractor.

We are looking for someone who takes ownership, communicates exceptionally well and understands that every customer inquiry is an opportunity to build trust and earn business.

To apply, please submit your résumé and a brief explanation of why you would be a strong fit for this position.

ABOUT ROOFMASTERS

RoofMasters is a veteran-owned residential and commercial roofing company serving Rhode Island, Massachusetts and Connecticut. We are known for quality workmanship, advanced roofing systems and dependable customer service.

Our credentials include GAF Master Elite and President’s Club recognition, CertainTeed SELECT ShingleMaster certification, Velux certification and Carlisle factory training for commercial roofing systems.

We are building a team of accountable professionals who take ownership, communicate clearly and support one another. RoofMasters offers a fast-paced, team-oriented workplace with opportunities to grow into leadership as the company continues to expand.

Company Description

ABOUT ROOFMASTERS\n\nRoofMasters is a veteran-owned residential and commercial roofing company serving Rhode Island, Massachusetts and Connecticut. We are known for quality workmanship, advanced roofing systems and dependable customer service.\n\nOur credentials include GAF Master Elite and President’s Club recognition, CertainTeed SELECT ShingleMaster certification, Velux certification and Carlisle factory training for commercial roofing systems.\n\nWe are building a team of accountable professionals who take ownership, communicate clearly and support one another. RoofMasters offers a fast-paced, team-oriented workplace with opportunities to grow into leadership as the company continues to expand.