Group Sales Reservations Specialist Hotel Sales

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Job Purpose or Objective(s): The Group Sales Reservation Specialist manages all Group Housing rooming lists, set up routing to ensure billing, create all corporate rate reservations and to enable communication between Conference Services, Group Sales, Front Desk and Call Center. This role is necessary to ensure accuracy Group blocks, billing and communication between departments involved with Group and Corporate guests. You will report to the Director of Sales.

Start Rate $23.00/Hour | Full Time | Shift Variable

Primary Tasks:

1. You will be responsible for managing all Group reservation rooming lists/requests and rooming list changes submitted by clients.

2. Route all group and corporate reservations to ensure accurate billing.

3. Fulfill client reservation requests received from Sales Managers for all Corporate Negotiated Rates.

4. Communicate with group and corporate clients by email and phone.

5. You will ensure accuracy of 60-day Group pick-up report. Ensure that cut-off report is updated with current pick-up each week.

6. Attend weekly pick-up meetings and make note of changes in PMS system.

7. Coordinate group blocks with Conference Services managers to ensure cut-off dates are followed.

8. Set up reservation links when requested by group clients.

9. You will act as liaison to call center to assist with group reservation questions or challenges.

10. Create all purchase order requests of group business.

11. Complete other duties as assigned.

Requirements:

• High School Diploma or GED

• Experience of principles and processes for providing customer and personal services.

• Proficient knowledge of group routing process in PMS system.

• Previous experience with group sales reservation rooming list process

• Previous experience with Purchase order processes.

• Two (2) years prior Four-Diamond Hotel/Resort experience.

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

Free gym membership

Free access to employee health clinic

Free lunch for casino & resort associates

Earned wages access once per week for hourly Associates

Pet insurance

Paid vacation / sick time

Medical / Dental / Vision

401(K) with company match

College tuition reimbursement

Short-term disability, long-term disability, and family leave

Employee assistance program

Employee prescription program

CNO Paid Life Insurance

Teladoc

On Site Dental Clinics (Jet Dental)

On Site Mammogram Services

Free diabetes and hypertension monitoring benefit (Livongo)

Accolade- Concierge Benefits Program

Wellness Program that equals savings on health insurance cost (Virgin Pulse)

Maternity Care Program

(Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS

Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.

Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates .

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