ServiceNow Solution Architect

Job Title ServiceNow Solution Architect (CRM - AI/ML) Location Remote Job Description Providing technical advice and guidance to early adopter customers on how to best utilize ServiceNow's Gold Standard Implementation Packages to dramatically reduce time-to-first-use. Collaborate with cross-functional teams, including platform and product management and engineering, Product Excellence, Impact, Expert Services, to prioritize, design, productize, and pilot ServiceNow's AI-first implementation and adoption capabilities. Stay up-to-date with industry trends and emerging technologies in the field of GenAI and AI Agents, and apply this knowledge to continuously improve and evolve ServiceNow's implementation & adoption offerings. Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, reference architectures, and other documentation to make information about ServiceNow's AI-first implementation & adoption capabilities more accessible to the broader Impact Delivery organization, customers, and partners. Assist the Enablement team and Partner team with Enablement and Training material to see through the success of this Autonomous Implementation effort. Co drive pilots with ServiceNow's early adopter customers (enterprise clients and Systems Integrators). Qualifications 6+ years of ServiceNow product/solution architecture (AI/ML experience on the ServiceNow Platform is preferred). ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications (ITSM, HRSD, or CSM) are preferred. ServiceNow Certified Technical Architect or ServiceNow Certified Master Architect certifications are preferred. Experience putting ServiceNow enterprise implementations and deployments into production is a must-have. At least 5 years of experience in a technology advisory or enterprise implementation role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is preferred. Proven track record of driving customer satisfaction through innovative technology solutions on the ServiceNow platform. Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences. Strong analytical and creative problem-solving skills. Ability to work effectively in a fast-paced, dynamic environment. Familiarity with Agile methodologies and experience working in an Agile environment. Strong problem-solving skills and ability to work independently or as part of a team. Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships. Customer-focused mindset and commitment to delivering high-quality results. Excellent collaboration with product, engineering, QE, and field teams. Must be able to travel up to 50% annually. #J-18808-Ljbffr