Senior Contact Center Analytics & Operations Specialist
Kaiser Permanente Northwest
Kaiser Permanente Northwest is seeking a Workforce Analytics professional to monitor KPIs in contact centers and regions, adjust staffing to meet targets, track schedules, and share insights with leadership. The role supports training on software and procedures and collaborates across teams to forecast needs and improve performance. The position requires an Associates degree with 3–4 years of related experience, strong KSAs, and experience with Excel and BI tools. #J-18808-Ljbffr Kaiser Permanente Northwest
Vacancy posted 2 days ago
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