Rider Operations

Customer Support Specialist

The team ensures the success of all customer interactions with our robo-taxi service. We are the human partner to the robot AI, providing an amazing support experience to our customers. In preparation for our commercial launch, we are growing our team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides. We are seeking individuals that will excel in a fast-paced, dynamic environment to uphold a superior level of service for our riders.

Required Skills & Qualifications

• 2 years of experience in customer service, retail, or another customer-facing role
• Experience working in a cross-functional team
• Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs
• Excellent computer skills and problem-solving ability
• Proven ability to adapt and drive progress against goals in ambiguous, changing environments
• Proactive mindset and resourcefulness
• Positive attitude with a growth mindset
• Prior work experience at client or in client's industry

Applicants must be able to work directly for Artech on W2

Day-to-Day Responsibilities

• Provide live rider support before, during, and after missions through a variety of support channels
• Collaborate with cross-functional teams to provide live assistance to riders and escalate issues to be further investigated
• Become a knowledge expert on tools related to RiderOps and utilize these tools to resolve customer interactions
• Assist with testing and data collection to evolve processes and tools to support observed customer needs
• Willingness to work flexible shift hours and locations
• Uphold a safety-centric, inclusive, and open-communication culture