Human Resources Generalist

If you're looking for a predictable HR position where every day follows the same schedule and work ends at 5:00 p.m., this probably isn't the opportunity for you. Hospitality doesn't operate Monday through Friday, and neither do we. Our hotels and restaurant operate 24 hours a day, 365 days a year. While this position primarily works a weekday schedule, there will be times you'll answer a phone call after hours, help resolve an urgent employee issue on a weekend, or adjust your priorities because that's simply the nature of hospitality. If that excites you instead of discourages you, keep reading. Who We Are Pinnacle Partnership is an award-winning hospitality management and development company headquartered in Spartanburg, South Carolina. Our portfolio includes multiple nationally recognized hotel brands, an upscale restaurant, an event venue, and commercial real estate. We believe our people are our greatest asset, and our Human Resources team plays a critical role in developing leaders, supporting employees, and building an exceptional workplace culture. We're growing, and we're looking for an experienced HR professional who wants to make a real impact. You MUST have previous Human Resources experience supporting hotels and restaurants. We're not looking for someone to learn our industry—we're looking for someone who already understands it. You know what it's like to support employees who work mornings, nights, weekends, holidays, and overnight shifts. You understand that guest service begins with employee experience, and HR is a key part of making that happen. If your HR background is outside of hospitality, this likely isn't the right fit. What You'll Do You'll partner directly with leaders and employees across multiple properties while supporting every aspect of the employee experience. Responsibilities include: Employee relations and workplace investigations Coaching managers through performance and employee issues Recruiting, interviewing, and onboarding HR compliance and policy administration Benefits and employee support Performance management Employee engagement and retention initiatives Building strong relationships across all levels of the organization Helping improve HR processes and supporting company initiatives No two days will look the same—and that's one of the best parts of this role. What We're Looking For We're much more interested in experience than education. The ideal candidate will have: Minimum 2 years of progressive Human Resources experience. Required: Human Resources experience supporting both hotel and restaurant operations. Strong employee relations experience. Experience conducting workplace investigations. Excellent communication and relationship-building skills. Sound judgment and the ability to maintain confidentiality. Strong organizational skills and attention to detail. The ability to manage multiple priorities in a fast-paced environment. A positive attitude, strong work ethic, and a willingness to jump in wherever needed. A valid driver's license with reliable transportation. Travel Requirements This is an onsite position supporting our hospitality portfolio throughout the Upstate of South Carolina. The successful candidate must be willing and able to travel regularly to all Pinnacle Partnership hotel locations throughout the Greenville and Spartanburg markets. Mileage reimbursement is provided for business travel in accordance with company policy. You’ll Thrive Here If You... You love hospitality and understand that every employee impacts the guest experience. You enjoy building relationships with people from every department and every level of the organization. You stay calm when priorities change—and they will. You enjoy solving problems and don't wait for someone else to fix them. You are adaptable, resourceful, and comfortable making decisions in a fast-moving environment. You understand that supporting a 24/7 operation occasionally means being available outside of traditional business hours. You believe HR should be visible, approachable, and a true business partner. This Probably Isn't the Right Fit If... You're looking for a strictly 8:00 a.m. to 5:00 p.m. position. You prefer highly structured environments where every day looks the same. You become frustrated when priorities shift unexpectedly. You don't enjoy interacting with people throughout the day. You don't have hospitality HR experience. You prefer sitting behind a desk rather than being out in the operation building relationships. Why Join Pinnacle Partnership? We're proud of the culture we're building. This is an opportunity to make a meaningful impact across multiple award-winning hospitality properties while partnering with leaders who value integrity, collaboration, accountability, and doing what's right. You'll have the autonomy to make a difference, the support to continue growing, and the opportunity to help shape the future of our organization. If you're an experienced hospitality HR professional who thrives in an environment where every day is different, we'd love to meet you. #J-18808-Ljbffr