Bilingual Administrative Assistant

Benefits: 401(k) Employee discounts Health insurance Paid time off 401(k) matching Bonus based on performance Dental insurance Vision insurance Bilingual Administrative Assistant Qualifications PRV Audio is looking for a full-time Bilingual Administrative Assistant (Customer Service) to perform a variety of administrative and clerical tasks. As a Bilingual Administrative Assistant, you will be the first point of contact for our company. Our Administrative Assistant's duties include offering administrative support across the organization. Full Job Description Responsibilities include but are not limited to: Multitasking and time-management skills, with the ability to prioritize tasks. Answer and appropriately route all incoming calls for various business units from the USA and Latin America with courtesy, speed, and accuracy; screen and forward incoming phone calls. Monitoring call and mail histories to ensure that all customers have been assisted. Processing exchanges and refunds in ways congruent with our policies. Be familiar with procedures for handling all aspects of customer complaints or disputes. Provide general information regarding routine inquiries from customers, and refer non-routine, sensitive, and/or complex requests for information and other inquiries or complaints to the Customer Service Manager. Receives, sorts, and distributes daily mail/deliveries Maintaining a clean and organized workspace. Helping team members with other office tasks as designated. Perform general office duties, such as ordering office supplies and equipment. Perform data entry and research. Coordinate team meetings and company events. Bilingual Administrative Assistant should contain the following requirements and qualifications: Good organizational and time-management skills Excellent verbal and written communication skills Working knowledge of office procedures and office equipment. Strong computer skills with emphasis on Microsoft Word and Excel. Excellent Customer Service skills. Bilingual English/Spanish (Fully fluent levels in both- must be able to speak, read, and write in both languages without limitations and assistance). Benefits: A waiting period may apply Schedule: Monday to Friday Education: High school or equivalent (Preferred) This Job Is Ideal for Someone Who Is Problem solver Detail-oriented Proactive Work Location: Pompano Beach, FL Work Remotely: No #J-18808-Ljbffr Btg-Solutions-Inc