Business Systems Analyst

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Job Title:- Business Systems Analyst
Job Location:- San Francisco, CA (Onsite)
Employment Type:-Contract

• Experience: 7-12 years
  Domain: Pharma Commercial - Patient Services
  Role Purpose
  The Business Systems Analyst will act as a key bridge between business, IT, and vendors to define and deliver Patient Services capabilities, with deep expertise in patient onboarding, benefits investigation, adherence, and patient support programs.
  Key Responsibilities
  • Gather, analyze, and document business and system requirements for Patient Services programs, including:
  o Patient onboarding and enrollment workflows
  o Benefits investigation and prior authorization processes
  o Copay and affordability programs
  o Patient adherence and persistence initiatives
  o Ongoing patient support services
  • Translate patient strategy into detailed user stories, functional specifications, and acceptance criteria.
  • Map end-to-end patient journeys across HCP, patient, HUB, and internal teams.
  • Work closely with Scrum Master and Technical Lead to support Agile delivery.
  • Collaborate with Medical, Legal, Regulatory, and Privacy teams to ensure compliance (GDPR/HIPAA, consent, AE reporting).
  • Support UAT planning, execution, and defect triage for patient services solutions.
  • Assist in defining KPIs and success metrics (enrollment conversion, adherence, time-to-therapy).
  Required Skills & Experience
  • 7+ years of experience as a BSA / Business Analyst in pharma commercial or patient services.
  • Strong hands-on experience in Patient Services, including:
  o Patient onboarding
  o Benefits investigation
  o Patient adherence programs
  o Patient support services / HUB models
  • Experience writing detailed functional requirements and Agile user stories.
  • Strong stakeholder engagement skills with business, IT, and vendors.
  Preferred Experience
  • Platforms: Salesforce Health Cloud / Service Cloud, Veeva CRM, patient HUB systems.
  • Understanding of access and reimbursement processes.
  • Experience with omnichannel patient engagement is a plus. Thanks & Regards,