IT Asset Management Specialist

Role Summary Hyatt seeks an enthusiastic IT Asset Specialist to join our IT Concierge Services. In this role, you will collaborate closely with various IT teams to support the end-to-end lifecycle of hardware assets. The Role The IT Asset Specialist is primarily responsible for managing the end-to-end lifecycle of hardware assets, including tracking inventory, locating missing assets, optimizing costs, and supporting IT policies and governance. Responsibilities Tracks, maintains, and reports accurate records of assets throughout their lifecycle to support decision‑making and compliance Collaborates with management, vendors, and legal teams to support asset acquisition, maintenance, and disposal. Triage tickets to appropriate support groups, including proper escalation of major incidents Reports and communicates asset performance, risks, and recommendations to leadership or clients Manages accuracy of stock rooms and updates management on inventory requirements Provides frontline technical support by diagnosing, troubleshooting, and resolving hardware, software, and peripheral issues for end users to keep workstations operational Qualifications 3+ years of progressive experience in IT service management High proficiency in technology and data analytics tools used for asset tracking, reporting, and performance optimization Strong communication and stakeholder management skills to clearly explain strategies, risks, and results to clients and leadership Strong understanding of ITIL frameworks and best practices; ITIL certification (v3 or v4) is highly desirable Proven ability to develop and execute strategies that integrate automation and emerging technologies to improve customer experience and operational efficiency Experience developing and implementing strategic initiatives to improve customer satisfaction and operational efficiency Experience with ticketing management systems (ServiceNow preferred) Experience with active directory or an Identity Management System (Omada) Salary The salary range for this position is $60,800 - $70,000. The final pay rate will depend on experience, skill level, and other qualifications for the role, as well as the location of performance of work. Benefits Annual allotment of free hotel stays at Hyatt hotels globally Flexible work schedule Work‑life benefits including wellbeing initiatives such as a complimentary Headspace subscription and a discount at the on‑site fitness center Global family assistance policy with paid time off following birth or adoption of a child and financial assistance for adoption Paid Time Off, medical, dental, vision, 401(k) with company match #J-18808-Ljbffr