Digital Literacy & Learning Lab Coordinator

Job Description

Job Description

Digital Literacy & Learning Lab Coordinator  Location: Ramona Gardens

Hourly Rate: $20/hour

Schedule: Monday–Friday, 12:00-5:00 pm

*Additional hours may be required for community events or special programs.

Overview

Build Hope, Inc. (BHI), originally established as Kids Progress Inc. (KPI) in 2002 by the Housing Authority of the City of Los Angeles (HACLA), operates as an independent 501(c)(3) nonprofit organization. It was created to ensure low-income residents living in HACLA’s properties or receiving Section 8 assistance receive the full social, health, educational, and work opportunities to which they are entitled. BHI’s mission is to advance economic equity and overall well-being of HACLA’s communities.

Since its inception, HACLA has provided in-kind staffing to manage BHI’s operations. Recognizing the need for greater impact and sustainable growth, HACLA has invested in expanding BHI’s organizational capacity, enabling the nonprofit to build its own dedicated team. This strategic investment empowers BHI to expand its reach and deepen its impact within the communities it serves, focusing on four key areas: education, economic mobility, resource resiliency, and service-enriched communities.

As part of our partnership with HACLA, preference may be given to individuals who have participated in HACLA’s Computer Lab Internship Program. However, this position is open to all qualified applicants.

Position Summary

Digital Literacy & Learning Lab Coordinator

The Coordinator will support the delivery of digital literacy programming at BHI Computer Learning Centers (CLCs), helping residents who reside in HACLA affordable housing complexes develop digital skills through coaching, training, and structured learning sessions. This role includes managing computer lab activities, providing individual and small group instruction, and supporting outreach and engagement efforts.

A Day in the Life

Coordinator Responsibilities:

• Teach small group sessions on computer and internet use, software applications, and online platforms.
• Provide one-on-one digital coaching.
• Maintain a safe and welcoming lab environment.
• Manage computer lab scheduling in coordination with the Lead Coordinator.
• Develop and deliver training materials based on resident needs.
• Conduct outreach through door-to-door canvassing, tabling, and flyer distribution.
• Support program promotion through social media posts, email campaigns, and community canvassing.
• Assist in data collection, learner progress tracking, and spreadsheet maintenance.
• Participate in projects and cross-functional initiatives.
• Provide basic technical support and coordinate with IT for repairs.

Professional Growth Opportunities

• Digital Inclusion and Equity
• Data Collection, Evaluation, and Reporting
• Community Outreach and Engagement
• Compliance, Laws, and Regulations
• Communication and Administrative Reporting

Essential Duties and Responsibilities

• Facilitate digital literacy programs tailored to resident needs.
• Promote equitable access to technology in CLCs.
• Maintain records of learner attendance and achievement.
• Assist with event logistics and setup.
• Perform basic lab troubleshooting and maintenance coordination.
• Build strong relationships with residents and community partners.

Preferred Qualifications

• Strong knowledge of, experience with, and/or skills in using and training on use of computer hardware and software, preferably in digital literacy or education working with affordable housing families, children, seniors, and disabled populations through technology.
• Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and common online services and applications.
• Passion for digital inclusion and commitment to empowering individuals.
• Demonstrated experience with online learning platforms, virtual instruction and digital collaboration.
• Demonstrated experience working with diverse populations, particularly those from underrepresented communities.
• Demonstrated knowledge of computer hardware, software, internet applications, and AI.
• Dynamic communication skills, presentation, and interpersonal skills.
• Strong time management, task management and organizational skills.
• A positive and team-focused attitude is essential.
• Ability to work well with people of various backgrounds, abilities, and various age groups independently and with groups of co-workers and patrons.
• Proficient with Windows and/or Google-based platforms, MS Office Suite, and basic internet tools.

Coordinator

• Minimum of a high school diploma and some college preferred.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Additional Information

• Reliable transportation to assigned HACLA sites is required.
• Pre-employment background check and drug/alcohol screening is required.
• This job description is not exhaustive and may be revised as needed to meet programmatic needs.
• The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Compensation: $20.00 - $20.00 per hour

Benefits:

• 401(k)
• Paid time off

Literacy & Learning Lab