IT Tech Support

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. Our platform makes it easy to buy and sell second‑hand apparel, shoes and accessories, empowering sellers and providing buyers with premium and luxury brands at up to 90% off estimated retail price. Recognized on TIME Most Influential Companies of 2023, Digiday’s WorkLife 50 2023, TIME’s Best Inventions of 2022, and Lattice’s People Success Awards 2022. As an IT Support Technician , you will serve as the primary on‑site technical resource for our warehouse operations, providing critical hands‑on support for hardware, software, and networking infrastructure while maintaining a “fixer” mentality that balances Linux debugging with mechanical repairs. How You Will Make An Impact Ensure Operational Continuity: Maintain maximum uptime for warehouse systems by promptly addressing hardware and software failures. Empower Operators: Translate complex technical issues into simple solutions for non‑technical staff and DC leadership. Continuous Improvement: Identify recurring technical bottlenecks and independently implement lasting fixes or process improvements. Key Responsibilities Hardware & Mechanical Support: Install, configure, and repair desktops, touchscreen monitors, printers, handheld devices, and specialized photography equipment. Linux & Software Administration: Support Linux‑based workstations and warehouse management software, executing basic scripts to automate routine tasks. Network Maintenance: Diagnose and resolve Wi‑Fi and Ethernet connectivity issues; assist on‑site rack cable management and port patching. Documentation & Training: Manage the IT ticketing lifecycle, document resolutions, and train warehouse operators to reduce repetitive requests. Data & Quality Assurance: Analyze operational data to identify quality trends and test new internal application releases before deployment. Inventory & Procurement: Independently manage IT asset lifecycle, including ordering supplies and processing RMAs for defective hardware. What We’re Looking For Experience: 1–3 years of technical support in a warehouse, production, or high‑volume environment. Linux Proficiency: Comfort navigating the Linux terminal and executing diagnostic commands. Technical Versatility: Strong mechanical aptitude for hardware disassembly/assembly and knowledge of TCP/IP networking fundamentals. Customer Service Excellence: Ability to stay calm under pressure and communicate effectively with users of varying technical skill levels. Independence: A self‑starter who prioritizes a high‑volume ticket queue without constant supervision. Physical Requirement: Ability to lift up to 50 lbs and work on ladders or in tight spaces as required. What We Offer Consistent, set schedule Competitive pay based on market data Employee stock purchase plan PTO + paid holidays Medical, dental, vision, 401k, life and disability insurance Our DOTS values—Delivering exceptional customer experience, Open feedback, Teaming for success, and Striving for excellence—guide our workplace culture. We believe diversity, inclusion and belonging is key for our team At ThredUp, extending the life cycle of clothing mirrors our commitment to a diverse, inclusive workplace where employees can bring their authentic selves to work every day and shape a future that embraces new perspectives. If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email View email address on click.appcast.io the specific details of your disability‑related accommodation request. This email address is reserved for candidates with disabilities only; general application inquiries will not receive a response. This role is not eligible for visa sponsorship. You must be at least 18 years old and have basic English literacy skills. Employment with thredUP is contingent on each candidate passing a 7‑year background check. #J-18808-Ljbffr