Housekeeper Supervisor

Job Description

Job Description

T.E.A.M. = Together Everyone Achieves More

Our TEAM culture is all about supporting one another, recognizing hard work, and helping our team members achieve MORE in their careers. If you're friendly, dependable, and enjoy creating great experiences for others, we'd love to have you join us!

Grow With Our TEAM!

We want our team members to find their MORE. Whether you're beginning your hospitality career or looking for an opportunity to grow, you'll gain valuable guest-service experience while working alongside a TEAM committed to delivering memorable experiences.

Bring your personality, professionalism, and passion for hospitality—we'll provide the support and opportunities to help you grow.

What's Your MORE?

Join our TEAM and help us create an exceptional experience from arrival to departure!

About the Role:

The Housekeeper Supervisor plays a critical role in ensuring the highest standards of cleanliness and maintenance within residential or commercial properties across the United States. This position involves overseeing housekeeping staff, conducting thorough inspections, and implementing quality control measures to guarantee that all cleaning tasks meet established protocols. The supervisor is responsible for training and mentoring team members to enhance their performance and adherence to safety and hygiene standards. Additionally, this role requires effective communication with management and clients to address any concerns and coordinate housekeeping schedules efficiently. Ultimately, the Housekeeper Supervisor/Inspector ensures a clean, safe, and welcoming environment that reflects positively on the organization’s reputation.

Minimum Qualifications:

• High school diploma or equivalent.
• Minimum of 2 years of experience in housekeeping or janitorial services.
• At least 1 year of supervisory or team lead experience in a housekeeping or related environment.
• Strong knowledge of cleaning chemicals, supplies, and equipment usage.
• Ability to read and understand safety guidelines and cleaning protocols.

Preferred Qualifications:

• Certification in hospitality management or related field.
• Experience working in hotel, healthcare, or large commercial facilities.
• Familiarity with OSHA regulations and workplace safety standards.
• Proficiency in using scheduling and inspection software.
• Excellent interpersonal and conflict resolution skills.

Responsibilities:

• Supervise and coordinate daily activities of housekeeping staff to ensure efficient and thorough cleaning operations.
• Conduct regular inspections of rooms, common areas, and facilities to verify compliance with cleanliness and maintenance standards.
• Train new and existing housekeeping employees on cleaning techniques, safety procedures, and company policies.
• Maintain inventory of cleaning supplies and equipment, and report any needs or discrepancies to management.
• Document inspection results, prepare reports, and communicate findings to management for continuous improvement.
• Address and resolve any housekeeping-related issues or client complaints promptly and professionally.
• Schedule and assign tasks to housekeeping staff to optimize workflow and meet deadlines.

Skills:

The Housekeeper Supervisor/Inspector utilizes strong leadership and organizational skills daily to manage and motivate housekeeping teams effectively. Attention to detail is essential when conducting inspections to ensure all areas meet rigorous cleanliness standards. Communication skills are employed to provide clear instructions, training, and feedback to staff, as well as to liaise with management and clients. Problem-solving abilities are critical when addressing operational challenges or client concerns promptly and efficiently. Additionally, familiarity with cleaning products, safety protocols, and scheduling tools supports the smooth execution of daily tasks and long-term planning.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (Form I-9) upon hire