Customer Service Coordinator

Job Description

Job Description

Job Title: Customer Service Field Service Coordinator Job Description

This role serves as the primary point of contact for customers, coordinating field service activities and ensuring that service requests are executed smoothly from intake through completion. You will manage customer inquiries, create service estimates and job quotations, and keep customers informed through proactive communication. The position requires strong administrative skills, comfort with ERP/CRM systems, and the ability to balance multiple assignments in a fast-paced, growth-oriented environment.

Responsibilities

• Serve as the primary point of contact for customers, providing prompt, professional, and courteous support.
• Receive, intake, and accurately log customer service requests into the appropriate systems.
• Coordinate field service activities, ensuring work orders are scheduled, dispatched, and followed through to completion.
• Prepare and deliver service estimates and job quotations in a timely and accurate manner.
• Track and monitor ongoing work orders, maintaining up-to-date status information at all times.
• Update customer work order portals and communicate status updates directly to customers via phone and email.
• Navigate and utilize Microsoft CRM and ERP platforms, including Navision, to manage customer data and service workflows.
• Generate, maintain, and distribute reports related to service requests, work orders, and customer activity.
• Process orders, including order entry, purchase orders, and related administrative tasks such as RMA and invoicing.
• Support scheduling of projects and service activities, ensuring alignment with customer needs and internal resources.
• Perform data entry and maintain accurate records for all customer interactions and transactions.
• Collaborate with internal teams, including client services and project coordination, to ensure seamless service delivery.
• Balance multiple assignments and priorities in a fast-paced environment while maintaining high attention to detail.
• Provide administrative support to the customer experience team and contribute to continuous process improvement.
• Demonstrate flexibility and adaptability to changing priorities, systems, and processes as the organization grows.

Essential Skills

• At least 1 year of administrative, clerical, or customer support experience.
• Experience with ERP or CRM systems, preferably Navision.
• Proficiency with Microsoft Office and the broader Microsoft Suite.
• Experience in order processing and order entry.
• Ability to schedule projects and coordinate service activities.
• Strong customer service and client services skills, including phone and email communication.
• Ability to handle purchase orders, RMAs, and basic invoicing tasks.
• Competence in data entry with high accuracy and attention to detail.
• Experience in administrative support within a fast-paced environment.
• Comfort using Microsoft Dynamics or similar CRM platforms.
• Strong organizational skills with the ability to multitask and manage multiple assignments.
• Professional, reliable, and adaptable personality, with strong interpersonal skills.

Additional Skills & Qualifications

• Experience in customer-facing field service coordination or similar roles.
• Background in construction-related environments or projects is beneficial.
• Experience with schedule planning and project coordination.
• Familiarity with ERP/CRM integrations and workflow management.
• Ability to generate and maintain service and operational reports.
• Comfort working in a growing organization undergoing change and expansion.
• Demonstrated interest in career growth and progression within a customer experience or operations function.
• Ability to work effectively in a team-based environment with shared accounts and responsibilities.

Work Environment

The company operates in the security and loss-prevention space, manufacturing grocery store security systems and cart lock-theft prevention products, including locking-wheel carts and automatic cart pushers used in large retail environments. The organization is in active growth mode following a private equity acquisition and a recent move to a larger facility, offering a dynamic and evolving workplace where flexibility to change is important. The culture emphasizes honesty, loyalty, and investing in people, with a strong focus on growth and promoting from within; many team members have advanced from entry-level roles into leadership positions. The customer experience team consists of approximately 15 people, including 5 team leads, each overseeing 13 employees, and this role reports to a Customer Experience Team Lead. The workspace features pit-style or cubicle seating where employees sit near colleagues handling shared accounts, supporting collaboration and shared coverage. The schedule offers varying start times, typically between 67 AM or 89 AM, with specific start times assigned based on team fit and coverage needs across multiple time zones. The team currently works four days onsite with one day working from home on Fridays, subject to business needs. Training is 100% in-office for at least two weeks and may extend up to 46 weeks, with training hours typically from 8:00 AM to 5:00 PM. This is a long-term contract role with strong potential to convert to a direct position based on performance and business needs, offering significant opportunities for advancement into lead, supervisor, and manager roles as the department continues to expand.

Job Type & Location

This is a Contract position based out of Lake Forest, CA.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lake Forest,CA.

Application Deadline

This position is anticipated to close on Oct 14, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on us.fitly.work for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.