Solution Architect - Emergency Call Handling

Role Description

The Solution Architect is accountable for the detailed operational design of the system being implemented, from equipment to call flow to Network, and, as such, is considered the Design Authority for the project.

The Solution Architect will conduct a detailed Call Flow design based on the customer’s requirements and provide advice and information on the benefits and risks of possible solutions. Product integration includes applications, directory services, IP and telephony networking, security, servers, and storage across several hardware and virtualization platforms.

The Solution Architect will work closely with Project Manager(s), Sales Engineers, Channel Partners, and customers at various stages of project deployments to provide expert consultation, detailed call flow documentation, cabinet drawings, and infrastructure solutions to enable quality Emergency Call Handling implementations.

Responsibilities:

• Technical integrity of the deployed solution
• Collaboration and oversight of all other technical resources supporting the project
• Requirements gathering needed for the proper and successful deployment
• Support Project Manager and customer in coordination of meetings and resources needed for project success
• Site walks (remote or onsite) to confirm solution requirements and assess the installation environment
• Leading the detailed Operational Call Flow Design meetings with the project team and customer, either on-site or remotely
• Detailed Post Sales Design document (VESTA)
• Cabinet layout drawings (CallWorks)
• Support System Staging team
• Participate in and ensure the successful cutover of Motorola ECH solutions.
• Participation in the approval and execution of the Methods of Procedure
• Delivery and management of project-specific documentation
• Provide support and mentorship to other team members
• Maintain subject matter expert skills

Qualifications

• Expertise in VESTA 9-1-1 software suites is a must
• Experience in deployment and integration of complex IP and TDM telephony products and systems
• Expertise with PBX and telco analog, digital, and SIP-based technologies
• Expertise with TCP/IP networking
• Working knowledge of IP Subnetting, switching, and routing
• Previous experience in Public Safety Applications, including deployment, integration, and implementation, and/or previous or current operations and administration skills within a PSAP environment are a plus
• Experience leading and being a consultative representative of complex projects
• Communication skills are essential for taking complex designs and technologies and presenting them to a non-technology-skilled audience
• Ability to work collaboratively with cross-functional regional management
• Ability to effectively communicate with relevant peers and senior stakeholders, including the customer
• Ability to apply critical thinking skills to solve problems and make decisions
• Ability to manage difficult or emotional customer situations

Requirements

• 7+ years of technical or engineering experience
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Travel Requirements: 50-75%
• Relocation Provided: None
• Position Type: Experienced
• Referral Payment Plan: Yes

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!