SBA Portfolio Officer

An SBA Portfolio Officer is responsible for managing a portfolio of Small Business Administration (SBA) loans, ensuring compliance with SBA regulations, monitoring loan performance, servicing customer accounts, and taking necessary actions to mitigate risk, all while maintaining positive relationships with borrowers and upholding the bank's SBA lending objectives; this role requires a deep understanding of SBA loan programs, credit analysis, and financial reporting, often working closely with customers to address loan servicing needs and potential issue

• Comply with the Bank’s established loan policies and procedures.
• Comply with SBA guidelines, procedures, and eligibility requirements.
• Comply with regulatory requirements including Bank Secrecy Act – Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act.
• Meet with customers and respond to their inquiries based on the guidelines established by the Bank and the SBA.
• Pre-screen all customers by interviewing, reviewing credit history, compiling initial cash flows, and SBA eligibility prior to any loan commitment.
• Once the loan is under process, collect all required documents (tax returns, financial information, SBA documents, etc…) from the applicants and make sure they are within the time frame allotted by SBA.
• Verify all necessary documents required by SBA.
• Order appraisal and Phase I reports for property purchase loans (if necessary).
• Once all of the required documents are received from the applicant and outside source, begin underwriting process.
• Once underwriting is complete, present the loan to the manager for approval. If the loan amount exceeds the delegated lending limit, present the loan to the Management Loan Committee for approval.
• Once the loan is approved, prepare the loan package to be submitted to the SBA (with all documents properly signed and dated).
• Once the loan process is complete and the loan has been funded, continue to properly monitor the loan and follow up when necessary.
• Follow up on all required covenants such as collection of annual tax returns.
• Constantly keep in touch with referral sources to expand the opportunity for business development
• Participate in community services to enhance the bank’s CRA activities and to improve bank’s image.
• Comply with the Bank’s security program, including but not limited to:
• Review and comply with the End-User Computing Agreement
• Acquire good knowledge on functions and usage of computer systems as related to the assigned job functions.
• Be current and knowledgeable in industry’s trend in safeguarding the Bank against confidential data leak, identity theft, fraudulent activities, and computer security threats.
• Reports suspicious activities to manager, Chief Risk Officer or Information Security Officer.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: High School Diploma

Technical Skills

• Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Required: Ability to respond effectively to the most sensitive inquiries or customer complaints.
• Required: Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, employees, regulators, or board members.
• Required: Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
• Required: Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

The salary range for this full-time position is $26.45 Hourly - $40.87 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer


This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.