Surgical Coordinator

Surgical Coordinator

Pelvic Rehabilitation Medicine is a physician-led specialty health care organization whose core business is to provide evidence-based, individualized treatment services for those suffering with chronic pelvic pain. Approximately 15-25% of men and women suffer from pelvic discomfort. In the US chronic pelvic pain effects 28 million women and is projected to grow to 43.6 million by 2050 according to the NICHD. Currently, chronic pelvic pain accounts for 20% of gynecology visits. Pelvic Rehabilitation Medicine has positioned itself at the center of the pelvic pain ecosystem. We are nationally recognized experts dedicated to reducing the number of people suffering from this affliction.

Pelvic Rehabilitation Medicine was formed in 2017 and is headquartered in West Palm Beach, FL. Since its inception PRM has experienced rapid growth and routinely attracts patients from across the US and internationally. Pelvic Rehabilitation Medicine's fast-paced success has garnered the attention of the investment community positioning it to expand into new markets. Current markets include NYC, New Jersey, Long Island, Washington DC, Miami, Birmingham, Dallas, Houston, Chicago, and Atlanta. Further expansion is planned for 2022.

Job Responsibilities:

• Schedules outpatient medical procedures, for patients with appropriate provider and time/location slot
• Requests pre-operative clearances from PCPs office
• Submits booking/orders to outpatient Surgical Center
• Provides patients with surgical paperwork such as consents, drop instructions, pre/post-operative instructions, and financial responsibility
• Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed: takes appropriate action in responding to questions from patients
• Provides patient education by reviewing patient pre-operative instructions and medications with the patient while maintaining patient confidentiality
• Provides great patient experience and delivers high level of service
• Develops a bond with patients ensuring they feel welcomed, understood, and appreciated not only during consultation but day of surgery as well
• Achieves company set key performance indicators and maintains surgical schedules for surgeons
• Notifies patients of all scheduled appointments
• Verifies all insurance and obtains any authorizations needed
• Prepares all paperwork for physician for surgery
• Ensures that all pertinent information for upcoming surgery, such as booking sheets, insurance information, prior authorizations, pre-op/medical clearance, is sent to the appropriate surgical facility
• Answers all telephone inquiries from patients and primary care physicians concerning surgery and/or related concerns.

Business Development & Practice Growth:

• Supports the surgeon in building and maintaining referral relationships with OB/GYNs, PCPs, pain management specialists, physical therapists, and fertility clinics
• Coordinates office visits and lunches for local offices
• Tracks referral patterns and generates reports to help inform strategic outreach
• Follows up with prospective patients and referring providers to encourage continuity of care and promote surgical treatment options
• Collaborates with growth team and operations team to help implement local campaigns to increase surgical volume
• Acts as a liaison between the practice and local healthcare networks, building strong relationships to strengthen PRM's reputation and reach in the community
• Monitors trends in patient inquiries, cancellations, and referral conversions to provide actionable insights

Requirements

Required Qualifications:

• High School Diploma or Equivalent
• 2-4 Years full-time surgery scheduling experience
• Willing and able to follow directions and adhere to priorities
• Must have a can-do, will-do attitude.
• Superior knowledge of coding guidelines and reimbursement schemes
• Must have exceptional organizational and computer skills
• Conversational knowledge of medical terminology, acronyms, techniques.
• Excellent written and oral communication
• Solid analytical skills
• Ability to work independently and with a team.

Preferred Qualifications:

• 3 years eClinical Works RCM experience in patient account and denial management