Project Manager

Own end-to-end delivery of MarTech Personalization and Web initiatives, scope, integrated plans, schedules, risks, dependencies, and stakeholder communication from intake through launch. Build and maintain integrated roadmaps and delivery plans across the MarTech work streams (RMN, CRM & Campaigns, Personalization & Web, and Foundation), sequencing work and managing cross-team dependencies. Translate the current- and future-state assessments and prioritized pain points into milestone-based delivery plans with clear owners, timelines, and success criteria. Establish and run a clear intake and prioritization process for web and personalization requests, balancing demand against team capacity. Drive cross-functional coordination across product, engineering, data/EDP, architecture, QA, and external partner teams that own shared platform, content, and data services. Run Agile delivery cadences within a POD-based model, sprint and PI planning, backlog refinement, standups, and reviews, partnering with engineering managers. Proactively manage risks, issues, dependencies, and decisions (RAID); remove blockers and escape early with recommended options. Coordinate build-vs-buy and vendor/SOW workstreams, and track staffing (FTE and contractor), budget, and resourcing against plan. Provide leadership-ready status, roadmap, and metrics reporting, and prepare decision memos that drive cross-team and leadership alignment. Standardize project-management practices, templates, and governance across MarTech to improve predictability and transparency. Basic Qualifications: PMP certification (Project Management Institute) — required. 7+ years of project or program management experience delivering technical, software, or marketing-technology programs. Experience in a MarTech, digital marketing, personalization, CRM, or retail-media ecosystem. Demonstrated experience managing cross-functional delivery across product, engineering, and data teams on concurrent, interdependent initiatives. Hands-on experience with Agile/Scrum delivery as well as hybrid and waterfall approaches, and with delivery tooling (e.g., Jira, Confluence, Smartsheet, MS Project). Proven track record of dependency, risk, and stakeholder management on complex, multi-team programs. Strong executive communication and status reporting, with the ability to make plans and trade-offs clear to both technical and business audiences. Bachelor’s degree or equivalent practical experience. #J-18808-Ljbffr