Theater House Manager

Job Description

Job Title : Theater House Manager, Part-Time

Reports To:       Director of Theater Operations & Hospitality

About Us:

The Jacob Burns Film Center (JBFC) gathers audiences, students, and filmmakers to experience the joy of film, and to learn about the craft, ourselves, and each other. As a nonprofit cultural and educational institution located in Pleasantville, NY, the JBFC is dedicated to presenting the best of independent narrative, documentary, and world cinema, promoting visual literacy, and making film a vibrant part of the community. Learn more about the organization at burnsfilmcenter.org .

Position Objectives:

We are seeking a part-time House Manager to join our team at the JBFC Theater, a five-screen independent cinema, which typically receives 225,000 patrons annually and is open every day of the year, including holidays and weekends.

In your role as House Manager, you will be reporting to the Director of Theater Operations & Hospitality and be primarily responsible for and play a key role in the overall operations of the theater. The House Manager is expected to run the theater with or without the presence of senior staff.

For the House Manager position, we are seeking an outgoing and highly-organized individual who has experience with leadership, the public, and the arts to handle day-to-day front of house cinema operations for films and special events. Dedication to the goals of excellent customer service and outstanding film presentation is essential, as well as year-round availability on weekdays, weekends, and some holidays.

Primary Responsibilities:

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• Oversee front-of-house staff (ushers, concessionaires, audience service associates, A/V staff), and ensure that operations are running in a friendly, safe, courteous, and efficient manner.
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• Effectively manage front-of-house operations and film/event presentations. An essential component of this includes the ability to quickly and courteously resolve issues with patrons while dealing with real-time situations.
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• Conduct ongoing training of the house-staff team, with an emphasis on in-the-moment coaching.
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• Maintain a clean and safe environment that adheres to all health and safety protocols at all times.
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• Assist with oversight of concession inventory and operations.
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Additional Responsibilities:

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• Effective audience and staff management in accordance with JBFC code of conduct.
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• Develop and maintain a team-oriented atmosphere.
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• Uphold company policies and procedures at all times.
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• Update digital signage, ticket scanners and box office POS sales layout.
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Required Qualifications:

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• A minimum of 1-3 years’ experience supervising staff and dealing directly with the general public in a fast-paced environment is essential. Interest in film and experience in a movie theater, performing arts center, or other arts nonprofit institution is a decided plus.
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• Experience with part-time staff management, oversight, and development.
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• Ability to maintain confidentiality regarding staff issues or sensitive information.
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• Excellent communication and interpersonal skills within a team setting.
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• Ability to communicate effectively with coworkers, vendors, and guests.
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• Strong customer service mindset.
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• Computer literate, with the ability to independently troubleshoot front of house equipment and technology.
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• Experience handling money and reconciling daily accounts, with excellent quantitative skills and attention to detail.
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• Excellent command of PC-based Microsoft Office programs (Word, Excel, and Outlook) required.
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• Experience with box office software and systems preferred (knowledge of Tessitura is a decided plus).
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Applicants Should Demonstrate the Following:

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• Interest in film and/or arts education.
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• Flexibility to work as a member of a team.
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• Ability to multitask and problem-solve.
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• Attention to detail.
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Physical Requirements:

Work is performed in a theater environment and requires the ability to operate standard theater equipment and machinery, technical equipment, and keyboards. This position also requires the following physical abilities:

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• Ability to reach, bend, and climb stairs.
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• Prolonged periods of standing and walking.
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• Must be able to lift 25 pounds at a time.
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Hours: Monday to Sunday, flexible schedule between 10am-12am, approx. 20-30 hours a week

Compensation : $21.00-$22.00/hour

Application Instructions:

Please submit your resume and cover letter to View email address on ziprecruiter.com with “House Manager 26” in the subject line of your email.  No phone calls, please. Candidates who are being considered will be contacted and requested to have a follow-up interview.  

Unsure if you should apply?   Research indicates that some candidates are less likely to apply if they do not meet 100 percent of the listed qualifications.  If this is you, and you believe you would excel in this position, we strongly encourage you to submit your application. We are actively recruiting candidates with diverse work experiences, backgrounds, sexual orientations, gender identities, ages, and abilities. We believe all work experience has value, and are fully considering all applicants with a strong desire to help us fulfill our mission, including candidates who are making career-focus shifts or returning from employment gaps. Please use your cover letter as an opportunity to express your interest in JBFC’s mission and programs, and how you envision yourself contributing as a member of our team.

Our organization participates in the E-Verify Program .

The Jacob Burns Film Center is an Equal Opportunity Employer and does not discriminate in hiring and employment on the basis of race, ethnicity, creed, sex, gender (including gender identity), sexual orientation, pregnancy, genetic predisposition and/or carrier status, disability, age, religion, marital status, national origin or citizenship status, veteran status, or any other classification as protected by law.  We hire and promote individuals solely on the basis of their qualifications for the job. We encourage all qualified candidates to apply for positions to be filled. Please inform the JBFC if you need any assistance with the instructions provided to participate in our application process.  Questions and concerns may be directed to View email address on ziprecruiter.com

This job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of this position.  Duties, responsibilities, and activities may change, or new ones may be assigned.