Sr HR Business Partner

Customer Relationship Manager

Under general direction of the AVP Human Resources Business Partners, Employee Relations and MyHR Solutions Hub, serves as a "Customer Relationship Manager" for senior staff and provides strategic-level consultation on human capital needs with respective client groups and the organization as a whole. In addition, forms partnerships across the HR function to understand and deliver value-added talent and total rewards practices, engages customers through proactive discussions while assessing and consistently evaluating client needs to provide professional-level consultation, and supports the airport in strategic initiatives through its talent.

Principal Duties And Responsibilities

• Provides consultation and support in all talent practices: employee engagement, total rewards, talent acquisition, performance management, succession planning and strategic workforce planning, in partnership with the HR centers of excellence.
• Provides strategic consultation to senior staff and managers to support and align airport and talent initiatives. Consultation entails options to leadership to assess best practice methodologies.
• Facilitates discussion with executive leaders and managers on organizational design and strategic workforce planning along with Talent center of excellent leaders and/or Human Resources AVP/VP. Formulates future plans for potential leaders and/or successors in the business.
• Facilitates discussion with respective client group executives and managers to share engagement survey scores, interpretation of engagement framework, and formulate action plans to support company engagement goals.
• Reviews results of investigations and makes recommendations on workplace issues, partnering with Employee Relations team, and communicates to management on resolution of general, discrimination, harassment, and/or hostile work environment allegations.
• Partners with client groups throughout the planning and execution of company-wide and HR programs, tying them back to the airport strategy.
• Partners with the Talent Acquisition team to identify job-specific recruitment strategies that align with the department's goals and strategies; reviews job requirements and job descriptions to ensure accuracy prior to job publishing.
• Addresses workforce demographics, culture and employee experience at the department level in partnership with the Talent team and works with leaders to support DFW Airport culture and beliefs.
• Partners with the HR centers of excellence to plan and implement HR strategies that support department needs. Analyzes and compiles information and statistics and develops reports and presentations with recommendations for management-level meetings and decision-making sessions.
• Conducts research of new and pending legislation and laws relating to HR programs; ensures that department HR-related and employment practices are in compliance with federal and state laws, regulations and guidelines.
• Partners with Risk Management in employee wellbeing related issues.
• Provides coaching to senior staff and managers regarding leadership competencies.

Minimum Requirements

• Bachelor's degree or equivalent with significant coursework in human resources, psychology, business or public administration or a related field.
• Five (5) years of related professional-level experience in human resources or organizational development.
• Degree requirement may be substituted by increasingly responsible, professional-level HR experience on a year-for-year basis.
• Possession of a valid Class C driver's license.

Required Knowledge, Skills And Abilities

• Knowledge of current human resources rules, regulations, laws, principles, practices and policies related to administration of all aspects of human resources (i.e., Employee Relations, Staffing, Compensation and Benefits).
• Ability to provide strategic level consulting to mediate issue and/or influence business leaders.
• Ability to influence senior executives on key human capital related needs or problems.
• Skill in investigating complaints in compliance with EEOC guidelines.
• Skill in conflict resolution/negotiating activities to resolve complaints and business issues.
• Ability to understand and interpret current Airport policies, practices and procedures.
• Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization, and to establish rapport with people of diverse backgrounds and training.
• Ability to maintain confidentiality at all levels and times.
• Ability to organize and coordinate multiple tasks, differentiate among competing demands, and to work under time pressure to meet deadlines.
• Ability to apply reasoning in conducting research and analysis of a variety of HR programs.
• Ability to process, understand and present data to others using the computer.
• Ability to work with the public and other employees in a pleasant and tactful manner.
• Ability to lead and influence others, including senior staff, managers and hourly employees.

Efforts

• Works in an office environment.
• Sits for extended periods of time.
• Uses near-visual acuity in reading written documents and statistical data.
• Uses keyboard devices and a computer monitor.
• Performs moderately complex mathematical computations.
• Exchanges information by telephone, computer, in writing, and in person.
• Drives to locations on and off Airport property.

About Us

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.