ADMINISTRATIVE VOLUNTEER

Administrative Volunteer

Volunteer Opportunity | Meaningful Service | Administrative Support

Looking for a meaningful way to give back?

At Crossroads Programs, Inc., we believe that every young person deserves support, encouragement, and the opportunity to build a brighter future.

Our volunteers play an important role in helping our team create a welcoming, organized, and supportive environment for youth, families, donors, and staff.

As an Administrative Volunteer, you'll use your organizational, communication, and customer service skills to support our administrative team and help keep our day-to-day operations running smoothly.

Make a meaningful impact

• Support services that benefit youth and families
• Help create a welcoming environment for visitors and families
• Contribute to a mission-driven organization
• Make a difference through your time and talents

Use & Build Your Skills

• Gain hands-on administrative experience
• Strengthen communication and organizational skills
• Develop customer service experience
• Work with office technology and administrative systems
• Collaborate with an experienced team

Your Role

As an Administrative Volunteer, you will support the Administrative Assistant and other team members with daily administrative and front-desk responsibilities.

What You'll Do

Reception & Customer Service

• Greet guests and visitors professionally and warmly
• Answer incoming phone calls
• Provide front-desk reception support
• Assist donors and provide donor receipts
• Help promote Crossroads youth services

Administrative Support

• Assist with mail, faxes, scanning, and other office tasks
• Enter training certificates
• Contact treatment parents when training is due
• Assist with scheduling youth clinical appointments
• Assist with donation tracking
• Support records management
• Assist with other administrative duties as assigned

Professionalism & Confidentiality

• Maintain confidentiality and privacy regarding youth, employees, and financial information
• Communicate professionally with staff, administration, families, donors, and visitors
• Follow office policies and procedures
• Maintain accuracy and attention to detail
• Use sound judgment when handling challenging or sensitive situations

Who We're Looking For

You may be a great fit if you are:

Dependable and responsible

Friendly and professional

Organized and detail-oriented

Positive and flexible

Comfortable working with the public

A strong communicator

Able to work independently and with a team

Comfortable using basic technology

Committed to confidentiality

Education

• High School Diploma

Experience & Skills

• Basic knowledge of word processing and Microsoft Office applications
• Basic understanding of office procedures and equipment
• Familiarity with phone systems preferred
• Ability to read, write, and comprehend information
• Ability to follow written and verbal instructions
• Ability to problem-solve and handle routine administrative tasks
• Ability to remain calm and use good judgment in difficult situations

Confidentiality/HIPAA

Physical Requirements

• Sit and walk
• Use hands and reach with hands and arms
• Talk and hear
• Occasionally climb or balance
• Occasionally lift up to 25 pounds, such as donations

Your Time Can Make a Difference

Behind every successful organization is a team of people willing to help.

As an Administrative Volunteer, your support helps our staff stay organized and focused on serving youth and families.

If you're ready to share your time, skills, and compassion, we'd love to have you join Crossroads Programs, Inc.

Volunteer with purpose. Support our mission. Make a difference.

Crossroads Programs, Inc. "Creating a Better Tomorrow... Today"

Crossroads Programs, Inc. is proud to be an Equal Opportunity Employer committed to building a diverse and inclusive workforce.

Equal Opportunity Employer

Apis Services, Inc., Inperium Inc., and its affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal, state, and local laws. Employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, veteran status, or any other protected characteristic.