Patient Services Coordinator

Job Description

Job Description

Patient Services Coordinator

Join a healthcare team where exceptional patient service makes a difference.

We are seeking an experienced, compassionate, and detail-oriented Patient Services Coordinator to serve as a vital connection between patients, referring providers, and our clinical team.

In this role, you'll be one of the first people patients speak with when contacting our practice. You'll help patients navigate scheduling, answer questions, coordinate appointments and referrals, and ensure important medical concerns reach the appropriate clinical professionals.

The ideal candidate thrives in a fast-paced medical office, enjoys helping people, and can balance efficiency with empathy and attention to detail.

What You'll Do

Patient Communication & Scheduling

• Answer incoming calls from patients, physicians, and other healthcare providers with professionalism, patience, and empathy.
• Schedule, reschedule, and coordinate patient appointments based on provider availability and patient needs.
• Identify appropriate appointment types and providers using established scheduling guidelines.
• Manage physician appointment waitlists and help optimize scheduling availability.
• Clearly communicate appointment details, including provider, date, time, and location.

Patient Registration & Insurance

• Verify and update patient demographic and insurance information.
• Review insurance details and identify potential registration or coverage concerns.
• Maintain accurate patient information in the practice's electronic systems.

Clinical Team Coordination

• Document patient medical questions using established templates and protocols and route them to the appropriate clinical team.
• Recognize potentially urgent patient concerns and promptly escalate them according to practice procedures.
• Coordinate with physicians, physician assistants, and other clinical professionals to support timely patient care.
• Process incoming physician referrals received electronically, online, or by fax.
• Assist referring providers with appointment coordination and information requests.

Administrative Support

• Maintain accurate records and documentation.
• Help manage incoming faxes and other administrative communications.
• Meet established call quality, responsiveness, and accuracy expectations.
• Support team members and adapt to changing clinic priorities.
• Protect patient information and maintain compliance with HIPAA, OSHA, and applicable practice protocols.

What We're Looking For

Required Qualifications

• High school diploma or GED.
• Minimum of 3 years of medical office experience .
• Experience scheduling patient appointments and managing a high volume of incoming telephone calls.
• Working knowledge of medical terminology and health insurance processes.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize, and maintain accuracy in a busy healthcare environment.
• Proficiency with computers, electronic records, and standard office applications.
• Demonstrated commitment to patient confidentiality and professional service.

Preferred Qualifications

• Experience in a specialty medical practice.
• Familiarity with electronic medical record or practice management systems, particularly EMA.
• Experience processing referrals and maintaining physician appointment waitlists.
• Experience communicating with clinical teams using electronic tasks, messages, or standardized protocols.
• Experience verifying insurance eligibility and interpreting coverage information.

What Makes Someone Successful in This Role?

You are someone who:

• Genuinely enjoys helping patients and making their experience easier.
• Remains calm, professional, and friendly when managing difficult conversations.
• Pays close attention to details, even while handling multiple priorities.
• Knows when to resolve an issue independently and when to involve the clinical team.
• Takes initiative, supports teammates, and follows through on commitments.
• Understands that every patient interaction contributes to the quality of care.

 Apply Today

If you have a strong medical office background, exceptional customer service skills, and a passion for helping patients, we encourage you to apply.

Help make every patient interaction a positive experience.