Project Manager, Online

Job Description

Job Description

Do you want to work for a company where your co-workers are co-owners? We are 100% employee owned! Smartpress is a fast-growing online printing service, disrupting the traditional printing industry one innovation at a time. Our customers love us (seriously, google Smartpress reviews) and we love them right back, providing an easy online experience, high-quality printed products and world-class customer service. Not to mention our commitment to eco-friendly practices and sustainable materials (“smart” is in our name, after all).

Are you a detail-driven problem solver with a passion for delivering exceptional customer experiences? We’re looking for a Project Manager to join our Smartpress Team who will lead the charge on high-value, custom print projects that go beyond the ordinary. In this role, you’ll manage complex, one-of-a-kind jobs from initial concept through final delivery ensuring every detail is flawlessly executed.

As the key point of contact between clients, vendors, and internal teams, you'll serve as the go-to expert who keeps projects on track and clients delighted. Projects may involve specialty print finishes, kitting programs, and outsourced production all which require a high level of coordination, creativity, and accountability.

The ideal candidate is resourceful, proactive, and thrives in a fast-paced, collaborative environment. If you’re excited about owning projects from start to finish and delivering white-glove service every step of the way, we’d love to meet you.

Shift available: Monday through Friday 8:00 am – 5:00 pm, with a minimum of 3 days in the office.

A variety of these traits will help land you this job :

• A college degree or a strong work history - either (or both) is great with us
• Preferred 3-5 years of print experience
• High attention to detail and strong analytical skills
• Strong computer skills
• Ability to collaborate within a team environment
• Comfortable thriving in a fast-paced setting

On top of that you must have:

• the ability to work independently to deliver results
• superior interpersonal and teamwork skills
• a self-motivated mindset with a strong sense of urgency
• strong problem-solving skills
• an interest in learning, understanding, and applying best practices in a quick manner

I n this position, you will:

• Client and Sales Collaboration
  • Partner closely with Sales and Account Management to scope and execute high-value, custom print projects.
  • Deliver exceptional communication and white-glove service to key clients throughout the project lifecycle.
• Project Ownership
  • Manage all phases of custom projects, from vendor coordination and production scheduling to quality assurance and final delivery.
  • Oversee the complete order placement process: create and submit purchase orders, coordinate internal and external approvals, and manage proofing and production timelines.
• Vendor Management
  • Work directly with preferred print partners and third-party vendors to fulfill specialized orders and overflow production needs.
  • Source, evaluate, and negotiate with vendors for unique production techniques such as die-cutting, foil stamping, and other embellishments.
• Production & Logistics Coordination
  • Ensure accurate and timely updates to all shipping, tracking, and billing data.
  • Coordinate kitting and fulfillment for multi-component projects, ensuring all deliverables meet quality standards and client specifications.
• Process Improvement & Innovation
  • Collaborate with internal teams—including Workflow, Product Development, and Collaterate—to build new workflows and scalable solutions for non-standard projects.
  • Identify and recommend opportunities for outsourcing, innovation, and process improvements.
• Technical & Creative Support
  • Maintain a working knowledge of Adobe Creative Suite tools (Illustrator, InDesign, Photoshop, Acrobat) to support creative and technical review processes.
• Other Duties
  • Complete additional tasks as assigned by management to support the overall success of the Online Project Management team.

To get hired at The Bernard Group, you MUST be:

• able to effectively communicate, both verbally and in writing. Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
• willing to admit when you make a mistake (it happens to the best of us)
• fiercely loyal to both our customers and team
• trustworthy, reliable, and easy to get along with
• enthusiastic and eager to take on new challenges
• adaptable and willing to wear whatever hat gets the job done

TBG Overview:

• We're a 900-person visual merchandising company
• We are 100% employee-owned
• We offer a generous paid time off benefit that increases with tenure
• This is a full-time position in Chanhassen, MN 55317

Compensation Range : $56,000 - 66,000 annually

*Range reflects our good-faith assessment of our hiring range for this role based on market conditions, experience level, and internal equity considerations.

Benefits Overview:

The Bernard Group offers a competitive variety of benefits designed just for you:

• Healthcare, dental, life insurance, disability
• Paid parental leave
• Retirement Savings programs:
  • Employee Stock Ownership Plan-100% Employee-Owned
  • 401k with a company match
• Career Development Opportunities
• Flexible Work Hours
• Tuition Reimbursement
• Employee Referral Program
• Safe & Clean Manufacturing Environment

What, still want more? We have it.

• A culture of freedom, trust and a passion for excellence!
• Collaboration and teamwork
• Talented, empowered and engaged co-workers by your side
• We have fun!

The Art of Teams at TBG:
We believe teams of top talent with clear objectives will consistently outperform centralized control. We put a great amount of energy into building skilled and diverse teams to handle our most challenging pursuits. It’s the difference between average and being a world class service provider.

If you have the talent to do this job, a passion for excellence and are interested in joining the TBG team, please complete the form on this page.

Thanks!
The Bernard Group, Inc.