Payment Solutions Specialist

Description Join Blue Sky Bank’s team as a Payment Solutions Specialist in Tulsa, OK! Ensure accuracy. Protect transactions. Support seamless payment operations. As a Payment Solutions Specialist, you will play a key role in supporting the bank’s payment systems, including wire transfers, debit card services, real-time payments, and bill payment platforms. This back-office position requires strong attention to detail, operational expertise, and a commitment to compliance, fraud prevention, and service excellence. You will partner closely with internal teams to ensure timely, accurate transaction processing and exceptional support. Why Blue Sky Bank? Benefits – Enjoy a comprehensive benefits package that includes a starting accrual of three weeks of paid time off, a 401(k) plan with employer matching, and medical, dental, and vision insurance. Additional benefits include a Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care FSA, voluntary accident and critical illness coverage, and 100% employer-paid short-term Disability, long-term disability, and group life/AD&D insurance, as well as optional voluntary life/AD&D coverage. Operational Impact – Play a critical role in ensuring the accuracy, security, and efficiency of payment systems. Collaborative Environment – Work closely with cross-functional teams across the bank. Specialized Experience – Build expertise in payment operations, fraud prevention, and regulatory compliance. What You’ll Do Wire Transfers & Payment Processing Prioritize and process incoming and outgoing wire transfers accurately and timely Perform required customer callbacks and verify authorization agreements, signatures, and funds availability Adhere to dual-control and separation-of-duties requirements Review transaction details and customer activity to ensure alignment with expected behavior Monitor wire activity for fraud or suspicious activity and elevate concerns appropriately Perform daily reconciliation, balancing, and tracking of wire activity Debit Card Services Maintain and service debit cards, including issuance, replacements, reissues, and account updates Research and resolve transaction issues, exceptions, and customer inquiries Support dispute intake and documentation in partnership with Fraud and Operations teams Monitor card activity and escalation irregular or suspicious transactions Bill Pay & Digital Payment Support Provide maintenance and administrative support for bill payment platforms Research and resolve bill pay errors, exceptions, and inquiries Coordinate with vendors and internal partners to investigate and resolve issues Ensure bill payment activity aligns with policies and regulatory requirements Compliance, Fraud & Risk Management Maintain compliance with all bank policies, procedures, and regulatory requirements Identify and document suspicious activity, including SAR referrals in accordance with FinCEN guidelines Recognize fraud risks such as scams, phishing, and unusual transaction patterns Support audits, exams, and risk assessments through documentation and research Handle all customer and transactional data in compliance with GLBA Safeguards Rule and internal security policies Research, Case Management & Support Manage and prioritize assigned cases to ensure timely resolution and accurate documentation Conduct transaction research, reconciliation, and issue resolution Document findings, decisions, and outcomes within internal systems Answer department support line and route inquiries appropriately Provide professional, accurate support to internal teams and customers Collaboration & Team Contribution Work closely with Deposit Operations, Fraud, BSA/AML, Compliance, IT, Contact Center, and branch teams Contribute to departmental goals, quality standards, and deadlines Serve as a reliable, collaborative team member Requirements Required Qualifications Education: High School Diploma or GED (Associate’s degree preferred) 2+ years of banking operations experience, including wire processing and debit card services preferred Valid driver’s license, proof of insurance, and reliable transportation Working knowledge of banking operations, payment systems, and internal controls Strong attention to detail and accuracy in processing financial transactions Strong analytical and problem-solving skills, including research and reconciliation Proficiency in Microsoft Office and ability to learn specialized banking systems Excellent written and verbal communication skills Strong customer service skills High level of professionalism, integrity, and confidentiality Ability to manage multiple priorities, meet deadlines, and work independently or as part of a team Flexible, adaptable, and committed to continuous learning #J-18808-Ljbffr