Product Operations Engineer, Enterprise Operations

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Location: Melville, NY Job Type: Full-Time Salary: Up to $140,000 About Us Always Compassionate Health (ACH) is a leading integrated home and community-based healthcare provider committed to exceptional, patient-centered care. We are building a modern, data-driven organization to support growth across home care, pharmacy, mental health, and emerging care models. Our Enterprise Data & Analytics function plays a critical role in enabling operational efficiency, regulatory compliance, and strategic decision-making through scalable, cloud-based data platforms. Job Summary ACH is seeking a Product Operations Engineer to serve as the connective tissue between technology, workflows, and people across the enterprise. This role is responsible for comprehensively mapping all enterprise processes—spanning technology systems, operational workflows, and organizational roles—and identifying opportunities to streamline, automate, and improve them. The ideal candidate is solutions-oriented, product-minded, and has a demonstrated interest in leveraging AI tools to improve operating workflows. You will work at the intersection of business operations and technology, translating complex process challenges into practical, scalable solutions. This is a high-visibility role for someone who thrives on understanding how an organization works end-to-end and making it work better. Key Responsibilities • Map and document all enterprise processes across technology systems, operational workflows, and organizational functions. • Identify inefficiencies, redundancies, and gaps in existing processes and recommend solutions that improve speed, accuracy, and scalability. • Serve as a solutions-oriented partner to business and technical teams, translating process challenges into actionable improvement plans. • Evaluate and champion the use of AI tools and automation to streamline operating workflows and reduce manual effort. • Manage cross-functional improvement initiatives from scoping through implementation, ensuring alignment across stakeholders. • Develop and maintain process documentation, workflow diagrams, and systems-of-record mappings. • Act as a product-minded advisor during system implementations, platform evaluations, and operational change initiatives. • Partner with Data & Analytics, IT, and operational leadership to ensure technology investments are grounded in real process needs. • Track and communicate the impact of process improvements through clear metrics and stakeholder reporting. Qualifications & Skills • Bachelor’s degree in engineering, information systems, business, operations management, or a related field. • 3–7 years of experience in solutions engineering, process improvement, technical project management, or operational consulting. • Demonstrated ability to map complex business processes and translate them into structured, actionable documentation. • Strong interest in and practical experience with AI tools, automation, and workflow optimization technologies. • Excellent communication skills with the ability to work across technical and non-technical teams. • Experience managing cross-functional initiatives and driving projects from concept to completion. • Structured problem-solving mindset with attention to both the big picture and operational details. Preferred Qualifications • Experience in healthcare, home care, or other operationally complex, regulated industries. • Familiarity with enterprise systems (EHRs, billing platforms, workforce management tools). • Exposure to data platforms and analytics environments (e.g., Snowflake, BI tools). • Experience with process mapping tools (e.g., Visio, Lucidchart, Miro) and project management frameworks. • Background in product management or product-led operational improvement. Benefits • 401(k) • Health Insurance • Dental/Vision • Aflac • Paid time off Always Compassionate Health provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment-related decisions are based solely on relevant criteria including experience and suitability. CORPWKD If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Always Compassionate Health provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life. By bringing together several of the top home health agencies in the state, we have become one of New York’s leading providers with strategically placed offices that serve thousands of clients every day.