Crisis Services Supervisor - Call Center

$70.9k - $81.6k

DuPage County Health Department

Description
Leadership Opportunity in Crisis Services!
With the opening of the Crisis Recovery Center in September 2025, the DuPage County Health Department achieved a milestone in building the ideal behavioral health crisis system for our community. We are excited to offer this leadership opportunity in Crisis Services as a key role in supporting the expansion and enhancement of the continuum of Crisis Services available to county residents who may be experiencing a mental health or substance use crisis.
About Crisis Services & The Crisis Recovery Center
The Crisis Recovery Center (CRC) provides 24/7 behavioral health crisis services to county residents experiencing a mental health or substance use crisis; and is the access point for Crisis Residential. With the CRC, DuPage County now has a best-in-class behavioral health system which ensures all DuPage County residents have "someone to contact, someone to respond, and a safe place for help" when experiencing a mental health or substance use crisis.
For more information on Crisis services please visit: Crisis Services and for more information on the Crisis Recover Center, please visit: Crisis Recovery Center .
Job Details
An individual in this Crisis Supervisor position will have primary responsibility for overseeing the Crisis Services Call Center operations. Responsibilities will also include supervising the work of professional level staff providing behavioral health crisis interventions and providing training and coaching to crisis services staff.
-Full-time position scheduled to work Monday - Friday, 8:00 am - 4:00 pm, with the ability to have flexibility in hours to meet the needs of staff
-The role includes on-call responsibilities that rotate weekly among the team of Crisis Supervisors
-The hiring range for this position is $70,895 to $81,595, depending on experience
Benefits Galore!
Full DuPage County benefit package, including:
- 12 paid holidays
- 3 weeks of paid leave (Vacation and Personal Days)
- 12 weeks of Paid Parental Leave
- Paid sick time
- Health insurance
- Pension-eligible position for a secure retirement
- Eligibility for Federal Student Loan Forgiveness Program
- Tuition reimbursement and certification reimbursement
#DuPageCountyHealthDepartment2
Responsibilities
As a Crisis Services Supervisor for the DCHD Crisis Services Call Center, you will:
-Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline
-Supervise the work of professional level staff working at Crisis Services, who provide crisis assessment, crisis intervention, and crisis follow-up services (integrated assessment and treatment planning, case management, therapy, linkage to care)
-Act as project director for grants related to the Crisis Call Center
-Conduct crisis line monitoring and evaluation
-Provide training and coaching to staff working at crisis services
-Provide support and consultation to staff regarding unique or complex client situations
-Collaborate with other professionals to support integrated care for clients served through crisis programs
-Serve as consultant to service providers in the community and ensure community knowledge and access to crisis services
-Monitor and analyze program outcomes and implement quality control processes
-Participate in emergency response activities as assigned
-Review charts and documentation for accuracy and compliance
-Work with a team of supervisors and assists in any necessary coverage to other Crisis services activities
Requirements
-Completion of a master's degree in psychology, Social Work or a related field
-5+ years of behavioral health experience, including at least 3 years of supervisory experience
-An equivalent combination of training and experience
This position requires current licensure as a Licensed Clinical Social Worker or Licensed Clinical Professional Counselor, Licensed Marriage & Family Therapist or a Licensed Clinical Psychologist
Supplemental Information
Equal Opportunity Employer
DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary
$70,895.00 - $81,595.00 Annually
Job Type
Full Time (40.0 hours per week)
Service Unit
Behavioral Health Services
Department
Emergency Services

Apply

Vacancy posted 5 hours ago

Similar jobs that could be interesting for youBased on the Crisis Services Supervisor - Call Center in Downers Grove, IL vacancy

Crisis Services Supervisor - Call Center
$70.9k - $81.6k
...Description Leadership Opportunity in Crisis Services! With the opening of the Crisis Recovery Center in September 2025, the DuPage... ...An individual in this Crisis Supervisor position will have primary... ...overseeing the Crisis Services Call Center operations....
Suggested
Full time
Zero hours contract
Local area
Monday to Friday
DuPage County Health Department
Darien, IL
5 hours ago
Service Field Supervisor, Chicago, IL Metro
$64.5k - $129.5k
...world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.... ...of talents and skill sets. Scope of Position As a Service Field Supervisor, you will be essential to the ALC business through guiding...
Suggested
Temporary work
For subcontractor
Local area
Carrier
Lisle, IL
2 days ago
Service Field Supervisor, Chicago, IL Metro
$64.5k - $129.5k
...Service Field Supervisor Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations... ...-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate....
Suggested
Temporary work
For subcontractor
Carrier Global Corp
Lisle, IL
4 days ago
Sr. Director, Security Operations Center
$161.5k - $299.7k
...activities of the HCSC's Cyber Fusion Center (CFC aka. SOC) to ensure the... ...in support of investigations, crisis management or other critical... ...Statement: At Health Care Service Corporation, you will be part... ...application process, you can call us at (***) ***-**** to...
Suggested
HCSC
Downers Grove, IL
2 days ago
Regional Service Supervisor - Great Lakes Region
...Description Summary: Position will supervise a local team of Field Service Technicians (FSTs) defined within a regional area, serving as a liaison between FSTs and Regional Service Director and leading by example through reinforcing policies, procedures and company...
Suggested
Work at office
Local area
Immediate start
Monday to Friday
Flexible hours
Multivac
Lisle, IL
2 days ago
Membership Coordinator
...We’re looking for a detail-oriented and service-driven Membership Coordinator to support member recruitment, retention, and engagement. This is an excellent opportunity for someone who enjoys relationship-building, data accuracy, and creating a strong member experience...
Work at office
Remote work
3 days per week
Water Quality Association
Lisle, IL
3 days ago
Operations Coordinator
$22 per hour
...is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster... ..., Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing...
Contract work
Temporary work
Shift work
The LaSalle Group
Itasca, IL
2 days ago
Operations Coordinator
$20 - $22 per hour
...is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster... ..., Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing...
Full time
Temporary work
Work at office
Shift work
The LaSalle Group
Wood Dale, IL
2 days ago
ART SERVICES SUPERVISOR
...Daily/General Tasks: Works under Art Services Manager to manage quality of the Art Team's work each day: meets production deadlines for reviewing artwork, proofing & delivering jobs to the print room quality of files needs to be approved by customers & follow...
Work at office
Orbus
Woodridge, IL
4 days ago
AVP Customer Service Manager (National Specialty Lending)
$69k - $90k
...National Bank is seeking a dedicated Customer Service Manager to manage a team of customer... ...oversee operations of our Oakbrook, IL contact center and will have a close, collaborative... ...The incumbent will focus exclusively on call center operations management and is designed...
Remote work
All shifts
Old Second Bancorp Inc
Oakbrook Terrace, IL
2 days ago
Customer Service Manager
...ensure strong performance and accountability Oversee daily call center operations including staffing, scheduling, workflow management... ...escalations Establish and monitor KPIs related to customer service performance, order accuracy, response times, and operational efficiency...
Waterstone Human Capital USA
Roselle, IL
1 day ago
Food Service Manager
...Food Services Manager The Food Services Manager oversees full operation... .... Publish menu calendar center wide. # Interview and hire... ...to students. # Provide on-call center support as warranted.... ...as assigned by the immediate supervisor and other management as required...
Contract work
Summer work
Work at office
Immediate start
Strategix Management LLC
Joliet, IL
5 days ago
Senior Service Coordinator | Remote US
$59k - $85.1k
...Job Sub Function: Technical Customer Service Job Category: Professional All Job... .... Collaborate with the distribution center, warehouses, internal departments such as... ...required. ONE MD Service and Repair, SAP or Call Center Infrastructure knowledge is highly...
Remote job
Full time
Temporary work
Work experience placement
Work at office
Local area
Johnson & Johnson
Joliet, IL
4 days ago
Department Manager
$18 per hour
...reporting results back to their team and other managers. The Guest Service Department Manager’s responsibilities may include making sure... ...you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any...
Hourly pay
Temporary work
Local area
Flexible hours
Shift work
McDonald's
Downers Grove, IL
2 days ago
Department Supervisor
$19.5 per hour
...Job Description Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition, they provide valuable input into operational and merchandising...
Local area
Home Depot
Downers Grove, IL
6 days ago
Student Accounts Services Manager
$61.72k - $108.33k
...Job Description The Manager of Student Accounts & Services plays a key leadership role in delivering a positive, supportive student... ...as a whole. This position operates within a contact center environment that supports students across all service modalities...
Work at office
Flexible hours
Covista
Lisle, IL
4 days ago
Enterprise Account Executive - Aurora, IL
$80k - $85k
...strategic relationships and selling Ethernet Services, Fiber Internet, Fiber Voice, Hosted PBX... ...to customer locations. Strong Cold Calling (prospecting/door knocking) for new... ...of Telephony requirements (such as call centers). Join us and find out what it means...
Local area
Immediate start
Remote work
Q
Aurora, IL
1 day ago
Account Manager
...sets us apart as a great place to work is our culture, which we call The UGN Way. The UGN Way is grounded in our commitment to our values... ...with programs and projects at the customer technical center. Develop an internal proposal for customers' annual price reductions...
UGN
Downers Grove, IL
4 days ago
Division Manager, Commercial
$169k - $250k
...Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused...
Temporary work
Flexible hours
Wintrust
Willowbrook, IL
4 days ago
Business Unit Manager -Commercial HVAC
$112k - $150k
...innovative energy solutions. Our commitment to leveraging emerging technologies ensures that we remain at the forefront of the Energy-as-a-Service sector. We believe in growth-not just for our business, but for our people. Our team members have the opportunity to advance...
Work at office
Local area
ENFRA LLC
Westmont, IL
5 days ago
Customer Care Coordinator (Bilingual English/Spanish)
...customer visits, meetings, arranging meals, lodging, managing event logistics, and delivering high-quality guest experiences. ~ Call center/over the phone customer support experience. ~ Knowledge in Oracle tools is a plus ~ Bilingual (English and Spanish) ~ Some...
Kelly
Elgin, IL
3 days ago
Customer Care Team Lead
$20 per hour
...23 PLS: People. Location. Service. Why PLS? Because You Deserve... ...our customers are at the center of everything we do, and we recognize... ...inquiries to promote first call resolution. Determine the... ...Support Customer Care Supervisor by escalating employee-related...
Work at office
Flexible hours
Afternoon shift
PLS
Oak Brook, IL
5 days ago
Legal Operations & Claims Manager
...ATI Physical Therapy is seeking a Legal Services Manager to oversee the legal claims processes and ensure efficient execution of responsibilities. This role involves leading a team for claims submissions, legal negotiation, and maintaining client confidentiality. The...
ATI Physical Therapy
Downers Grove, IL
1 day ago
Construction Department Manager
Responsible for the managerial direction and growth of the construction group. The successful candidate will have construction management experience with the Illinois Department of Transportation (IDOT) and the Illinois Tollway. Construction management experience with ...
Local area
Primera
Lisle, IL
4 days ago
Service Coordinator
$53k - $106k
...workforce that puts the customer at the center of everything we do. For more information... ...@Carrier. Under general supervision, the Service Coordinator is responsible for partnering... ...work to meet client needs. Answers customer calls. Resolves or escalates issues to...
Full time
Temporary work
Second job
Local area
Remote work
Carrier
Lisle, IL
8 hours ago
Club Manager
$40k - $50k
Club Manager Anytime Fitness is looking for a passionate fitness professional to join our coaching team! This is a salaried, full-time position with bonus opportunity. We're a locally-owned, small-business environment where every employee's contributions matter. If ...
Full time
Weekend work
Afternoon shift
Basecamp Fitness
Mokena, IL
2 days ago
Operations Manager- New Installation (Chicago)
$100k - $184k
...status or any other protected status required by applicable law. Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ****@*****.*** or call (***) ***-****....
Full time
Temporary work
For contractors
Local area
Flexible hours
Tk Elevator
Downers Grove, IL
1 day ago
Head of Operations & Business Management
$50k
...safety incidents • New hire productivity achieved within 30 days Qualifications: • 2-6 years of experience in an operations supervisor or manager role within manufacturing, fabrication, or a related industrial environment • Proven experience leading hourly...
Hourly pay
Temporary work
Summer work
Saige Partners
Lisle, IL
5 days ago
Operations Supervisor
$70k
...Summit School Services companies share a strong commitment to provide the highest level... ...organization. Our 250+ local customer service centers (CSCs) are supported by regional... ...suspicious or inappropriate behavior with their supervisor or manager Oversees the optimization...
Work experience placement
Local area
Summit School
Plainfield, IL
10 hours ago
Head of Operations **URGENT**
...Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which... ...and interactions. You will provide exceptional customer service through order fulfilment and problem resolution. You will oversee...
Immediate start
Worldwide
Shift work
WESCO International
Carol Stream, IL
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Crisis Services Supervisor - Call Center. Be the first to apply!