Loan Operations Processor

Job Description

Job Description

Job Description

Position: Loan Operations Processor

Status: Full-Time; Non- Exempt

Location: Supports All Branch Locations of Star Bank; physical position location is our Maple Lake office.

* Note: this is NOT a remote work position.

Department: Loan Operations

Reports To: VP/Loan Operations Manager& AVP/Asst. Loan Operations Manager

As a family-owned community bank that proudly serves 11 great Minnesota communities, our mission is to anticipate and meet the financial needs of our customers across the state of Minnesota by providing caring and personalized financial services that are consistent with our core values. We hold those same values for our employees and are committed to their long-term success and personal development.The position of Loan Operations Processor requires excellent knowledge of banking regulations, particularly in the lending area. You will be required to accurately and efficiently process loan requests including credit investigation, and the document preparation and boarding of loans. You will also be responsible for assisting the Loan Department in performing various duties and special projects related to new and existing loan customers.

Summary of Job Responsibilities:

• Performs all duties related to supporting the Loan Department in the management of customer loans.
• Ensures all documentation complies with applicable industry regulations (e.g., RESPA, TILA, HMDA) as well as internal bank policies.
• As needed, runs credit reports, obtains flood determinations, orders appraisals and title work, and conducts account research.
• Assists loan officers in the preparation of pre-funding worksheets, HMDA data collection, loan documentation checklists, and utilizes external resources (such as the Military Lending Account tools and Geocoding systems) necessary to properly submit loan packages to the Loan Processing department.
• Prepares appropriate loan disbursement entries (cashier checks, deposit, wire transfer, etc.) on the signing date and according with lender instructions.
• Remits payments to third-party vendors, including appraisers, insurance companies, and title insurance companies.
• Responsible for collateral perfection, including recording mortgages, UCCs, CNS filings, and handling titled units.
• Monitors and maintains customer loan files.
• Oversees and maintains the loan tickler system, which is used to track and ensure customer financial information is current and all loan collateral is properly secured. Items tracked include, but are not limited to, mortgages, title policies, UCC filings, lien cards, collateral insurance, customer financial statements.
• Performs document imaging for complete loan files.
• Processes loan payoff requests, loan payoffs, and loan payments.
• Monitors the loan payoff report to ensure all necessary steps are completed for proper loan closure. Releases any loan collateral as directed bythe lender responsible for the account relationship.
• Prepares routine letters, reports, and forms.
• Provide excellent customer service related to customer deposit account balances, loan balances, and payoff requests.
• Maintains adequate supplies in the loan support area, including restocking copiers, fax machines, and printers with paper and ink as needed, and ensures customer access areas and the bank lobby are kept current with relevant marketing materials and publications.
• Provides support across all areas of the office where service or assistance is needed.

Summary of Job Responsibilities (Multi-Office):

• Completes loan documentation requests for all bank locations.
• Uploads loans to the bank's iCore system following loan closing.
• Generate adverse action notices as required.
• Maintains existing loans within the iCore system.

Skill / Knowledge Requirement:

• Maintains up-to-date knowledge on banking rules and regulations.
• Proficient in using LaserPro; the bank's loan processing software.
• Possesses an operational understanding of the iCore system.
• Demonstrates strong attention to detail and accuracy.
• Applies independent and critical thinking skills.
• Possesses strong problem-solving abilities.
• Has strong math aptitude and the ability to identify system errors or discrepancies.
• Stays current on iCore system functionality and updates.
• Attends department meetings and required training sessions.

Education:

High School Diploma or GED; Associates of Arts or Science (2-year degree) and 2+ years of banking experience or combination of related work/banking experience.

Working Conditions:

• Work is performed in a well-lit, temperature-controlled indoor office environment with adequate ventilation and moderate noise levels with occasional exposure to outdoor weather conditions.
• Primarily sedentary role involving non-strenuous administrative tasks, including frequent sitting, talking, and listening.
• Requires sufficient manual dexterity and finger coordination to perform job-related tasks.
• May occasionally be required to lift and/or carry items weighing more than 10 pounds.

Salary Range

The salary range for this position is: $22.00 -$27.00 per hour. This range represents the base salary for this position across all locations and levels of this role. Individual compensation within the range is determined based on several factors that may include education, experience, knowledge, skills, and geography.Compensation may fall anywhere within the stated range based on these factors; however, starting pay is not commonly at the upper end of the range.

NOTES:

1. This job description is not intended to state or imply that these are the only duties to be performed by the individual in this role. The incumbent will be required to follow any additional instructions and perform any other job-related duties as assigned.
2. The requirements represent the minimum levels of knowledge, skills, and/or abilities needed for the role. Successful performance requires the incumbent to demonstrate the capability and aptitude to perform each task proficiently.
3. Ability means to possess and apply both knowledge and skills.
4. This position description has excluded the marginal or peripheral functions that are incidental to the performance of primary functions. All requirements are essential to the function of the position.
5. This position description describes the minimum selection requirements to qualify for the position. However, promotion and other employment decisions are also based on Bank needs, being in good standing, fully competent performance, and other nondiscriminatory issues.
6. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
7. This job description does not create an employment contract, implied or otherwise, other than an at-will employment relationship.
8. Punctual and regular attendance are a requirement of this position.

*Star Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, national origin, age, pregnancy (including childbirth, lactation and related medical conditions), mental or physical disability, and veteran status or any other classifications protected by federal, state, or local law.