Bilingual Client Relations & Intake Specialist

Brown Law, PLLC is a technology driven, boutique immigration law firm located in a trophy, luxury office building in a trendy, upscale part of Alexandria. Our office culture is one of excellence, integrity and teamwork. Our firm is growing, and we are expanding our client relations and intake team — we are looking to hire 1-2 people for this role.

As a bilingual (English and Spanish) Client Relations & Intake Specialist at Brown Law, PLLC , you will be responsible to warmly and professionally greet the firm's clients who call or come to the office; conduct initial client intake and screen new inquiries; schedule appointments and consultations; follow up with prospective and current clients to keep them informed and engaged; take payments; and scan and email documents as well as communicating with clients via text and email.

In this role, you will:

• Warmly and professionally greet clients and visitors who call or come into the office, in both English and Spanish

• Conduct initial client intake: screen new inquiries, gather case information, and determine next steps in coordination with attorneys

• Schedule and manage consultations, appointments, and attorney calendars, proactively confirming and following up to minimize no-shows

• Serve as an ongoing point of contact for existing clients, communicating case updates, answering questions, and routing concerns to the right team member

• Track prospective clients through the intake pipeline and follow up promptly by phone, text, and email to convert inquiries into scheduled consultations

• Take and process client payments accurately, maintaining organized billing and payment records

• Scan, organize, and email documents; maintain accurate, well-organized client files and case management records

• Communicate with clients via text and email in a timely, professional, and courteous manner

• Monitor the overall client experience and flag opportunities to improve service, responsiveness, or satisfaction

• Collaborate closely with attorneys, paralegals, and legal assistants to ensure a seamless client journey from first contact through resolution of their matter

• Maintain strict confidentiality of sensitive client and case information at all times

Skills Needed to Succeed at this Role:

• Fully Bilingual in English and Spanish

• Exceptional Attention to Detail and strong organizational skills

• Previous experience in an administrative, clerical, or client-facing role at an office (law firm or immigration services experience a plus)

• Excellent customer service, confidence speaking to clients, ability to speak formally and professionally

• Familiarity with calendar management and scheduling

• Comfort proactively following up with prospective clients and managing a busy intake pipeline

• Familiarity with legal case management or CRM software (e.g., Clio, PracticePanther, or similar platforms) a plus

• Comfortable multitasking across phone, text, and email in a fast-paced office environment

• Discretion and sound judgment when handling sensitive, confidential client information

• Notary Public commission a plus (not required)

The ideal hire can think critically to solve problems and recognize patterns, and must have a positive attitude and strong desire to succeed. Finally, they are a team player who works well with others and brings out the best in their colleagues.

Benefits:

• 401(k) with matching

• Comprehensive health insurance through Kaiser for employee + dependents

• Paid time off and Paid Holidays off

• Profit sharing

• Cash Balance Pension Plan with Employer Contributions

Compensation:

$30-35 per hour, consummate with experience.