BUSINESS RELATIONSHIP SPECIALIST - WATERFORD

Business Relationship Specialist Job Summary: The Business Relationship Specialist is responsible for effective handling and coordination of the bank unit's efforts in servicing customer needs and resolving customer inquiries. Essential Responsibilities Responsible for working closely with the relationship officer in the origination of transactions such as opening and closing of accounts, including but not limited to DDA’s, CD’s and Savings, commercial transaction banking products/services, maintenance of authorized signatures, closing and disbursement of loans, handling and processing of loan documents and collateral documents, and other assigned tasks. Assists Relationship Officers in originating new loans by following up with prospects/client on information required to complete the loan application process, ensuring all required information is submitted to the supporting area to complete the closing stages, including pulling credit reports, OFAC, World Check and CCI searches; prepares appraisal engagements and orders environmental reports. Process loan payments and adjustments and provide customers information regarding account balances, payments and due dates; performs loan analysis related to principal and interest applied to individual cases as needed. Prepares or processes instructions to disburse loan proceeds according to pre-established agreements; includes accounting entries, official checks, wires, etc.; verifies next day data entry correctness/accuracy and coordinates corrections as needed. Monitors portfolio customer accounts for available funds and applies payments per credit policy and loan contract; handles calls from branches and electronic transactions such as ACH, wires, book transfers, etc., and seeks RO concurrence for approval. Provides support in administration of the commercial credit portfolio by reviewing portfolio’s maturity schedules and documentation expiration dates; notifies customers of needed documentation and follows up to keep credit files updated. Receives and initiates customer calls, emails and in-person visits to coordinate bank's unit efforts in resolving investigations, requirements and discrepancies in accounts; ensures follow-up with processes to remit necessary information. Identifies sales opportunities and refers them to the Relationship Officers and other business areas for specific products and services. Provides assistance and/or prepares reports, statistics, graphics, tables and presentations as required by supervisor/management. Assists in streamlining processes by leveraging system capabilities. Other Responsibilities Participate in staff meetings and individual coaching sessions, as needed. Control operational costs through proactive management of processes. Assist in the Department’s special projects as needed. Minimum Requirements Bachelor’s Degree in Business Administration or Associate Degree and at least 2 years of experience in commercial banking operations or customer service or equivalent combination of education and experience. Microsoft Office proficient (Word, Excel, PowerPoint). Excellent interpersonal and communication skills. Customer Service oriented. Available to work overtime when required; available to visit customers and outside agencies when required. License to operate motor vehicle. EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER #J-18808-Ljbffr